Job Description

Date Posted:
9/29/2019
Location:
TAH Reservations - Northstar
City:
Truckee
State:
CA
Country:
United States of America
Category:
Administrative and Support

Description

Assist the Reservations Supervisor and Owner Services Manager with administrative tasks, reservation phone calls, inspections, and support

MAJOR DUTIES:

  1. Owner Services Support to include, but not limited to:
    • Owner Inspections - pre-arrival residence inspections
    • Owner Calendars - entering dates for reservations and maintaining accurate calendars for rental program participants
    • Survey Management - unit condition tracking - recommended upgrades
    • Vendor Coordinator- arrange for estimates and scheduling, coordinating with housekeeping, maintenance, and front desk
    • Owner Communication - Communicate pleasantly, efficiently, and with grammatical accuracy via email in a timely manner - mass emails including deep cleans and owner calendars, as well as general emails, questions, and requests which may require working with various departments
    • Managing SOPs - keeping procedures current, organized, and filed
    • IQWare - close out work orders, pull various reports as needed
    • Assist with new units coming on rental program- TOT form, work orders, etc.
  1. Reservations Support to include, but not limited to:
    • Assist with End of Month - accounting reports, travel insurance reports, delinquent balance reports, weekly inventory closeout reports to third parties and wholesalers. AirBnB & VRBO follow-ups, confirmations, and reviews.
    • Group Reservations coordinator, facilitator, and point of contact
    • Assist with Wholesale, Group, and Online Booking reservations
    • Backup call coverage and support as needed for reservations sales (may include weekends and holidays)
    • Work with other departments as needed on guest recovery efforts to achieve guest satisfaction
    • Communicate efficiently and grammatically correct via e-mail in a timely manner via the central reservations e-mail. 
    • Responsible for maintaining accurate data in IQWare on a daily basis
    • Create and provide revenue management reports including but not limited to the competitive business call-around
    • Provide site tours for potential group, wholesale, and rental clients as needed in support of reservations/sales

OTHER DUTIES:

1.  Additional duties and special projects as requested and/or assigned.

Because of the fluctuating demands of the operation, it may be necessary that each employee perform a multitude of different functions; therefore, as an essential part of your job, employees will be expected to help others when the occasion arises. Accordingly, employees may be expected to perform other tasks not specifically addressed above.

RESPONSIBILITIES:  Promote at all times a cooperative and problem solving atmosphere.  Conduct all business in a professional and courteous manner.  Must also honor and adhere to the following hospitality top 10’s at all times (below).

  1. I will be well-groomed
  2. I will smile
  3. I will make eye contact
  4. I will use attentive postures
  5. I will greet & welcome my guests
  6. I will be knowledgeable about my destination, my division and local attractions
  7. I will make suggestions
  8. I will be patient
  9. I will take responsibility for inquiries and problems
  10. I will thank my guests

Reports directly to the Reservations Manager

 

Minimum Requirements

Must have a high school diploma, GED or equivalent applicable experience. Previous hotel or travel industry sales and marketing and/or reservations experience desired. Computer experience, typing skills required. Must be proficient in all Microsoft Office applications, html experience desired. Must be able to work well under pressure and be self-motivated. Must have excellent organizational skills.  Must have excellent communication skills-both written and verbal.  Requires excellent listening and phone skills.  Must be able to operate or use the following:  computer, printer, copier, calculator, and telephone. 

 

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online