Job Description

Date Posted:
TAH Reservations - Northstar
United States of America
Administrative and Support


Assist the Reservations Supervisor and Owner Services Manager with administrative tasks, reservation phone calls, inspections, and support


  1. Owner Services Support to include, but not limited to:
    • Owner Inspections - pre-arrival residence inspections
    • Owner Calendars - entering dates for reservations and maintaining accurate calendars for rental program participants
    • Survey Management - unit condition tracking - recommended upgrades
    • Vendor Coordinator- arrange for estimates and scheduling, coordinating with housekeeping, maintenance, and front desk
    • Owner Communication - Communicate pleasantly, efficiently, and with grammatical accuracy via email in a timely manner - mass emails including deep cleans and owner calendars, as well as general emails, questions, and requests which may require working with various departments
    • Managing SOPs - keeping procedures current, organized, and filed
    • IQWare - close out work orders, pull various reports as needed
    • Assist with new units coming on rental program- TOT form, work orders, etc.
  1. Reservations Support to include, but not limited to:
    • Assist with End of Month - accounting reports, travel insurance reports, delinquent balance reports, weekly inventory closeout reports to third parties and wholesalers. AirBnB & VRBO follow-ups, confirmations, and reviews.
    • Group Reservations coordinator, facilitator, and point of contact
    • Assist with Wholesale, Group, and Online Booking reservations
    • Backup call coverage and support as needed for reservations sales (may include weekends and holidays)
    • Work with other departments as needed on guest recovery efforts to achieve guest satisfaction
    • Communicate efficiently and grammatically correct via e-mail in a timely manner via the central reservations e-mail. 
    • Responsible for maintaining accurate data in IQWare on a daily basis
    • Create and provide revenue management reports including but not limited to the competitive business call-around
    • Provide site tours for potential group, wholesale, and rental clients as needed in support of reservations/sales


1.  Additional duties and special projects as requested and/or assigned.

Because of the fluctuating demands of the operation, it may be necessary that each employee perform a multitude of different functions; therefore, as an essential part of your job, employees will be expected to help others when the occasion arises. Accordingly, employees may be expected to perform other tasks not specifically addressed above.

RESPONSIBILITIES:  Promote at all times a cooperative and problem solving atmosphere.  Conduct all business in a professional and courteous manner.  Must also honor and adhere to the following hospitality top 10’s at all times (below).

  1. I will be well-groomed
  2. I will smile
  3. I will make eye contact
  4. I will use attentive postures
  5. I will greet & welcome my guests
  6. I will be knowledgeable about my destination, my division and local attractions
  7. I will make suggestions
  8. I will be patient
  9. I will take responsibility for inquiries and problems
  10. I will thank my guests

Reports directly to the Reservations Manager


Minimum Requirements

Must have a high school diploma, GED or equivalent applicable experience. Previous hotel or travel industry sales and marketing and/or reservations experience desired. Computer experience, typing skills required. Must be proficient in all Microsoft Office applications, html experience desired. Must be able to work well under pressure and be self-motivated. Must have excellent organizational skills.  Must have excellent communication skills-both written and verbal.  Requires excellent listening and phone skills.  Must be able to operate or use the following:  computer, printer, copier, calculator, and telephone. 


Application Instructions

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