Assistant Director of Food and Beverage

Position Overview 

The Assistant Director of Food and Beverage is a pivotal senior leadership role within the Food & Beverage Division, serving as the principal deputy to the Director of Food & Beverage in all strategic and operational matters. This position is entrusted with assisting in the direction of the property's full food and beverage ecosystem — encompassing all dining outlets, destination bars and lounges, in-suite dining, banquet and event services, pool and beach F&B, and stewarding operations — to the highest standards of ultra-luxury hospitality.

This leader brings proven multi-outlet management experience and a sophisticated, working command of beverage programming, mixology, and wine — capable of stepping confidently into any bar, cellar, or dining room conversation and elevating it. The ideal candidate embodies the hallmarks of Forbes Five-Star and LQA service philosophy: an instinctive, anticipatory approach to guest engagement, an unwavering commitment to personalization, and the operational discipline to deliver seamless excellence across every touchpoint. As a brand ambassador and servant leader, this individual inspires and mentors a team of F&B professionals to exceed guest expectations consistently and with genuine heart.

Strategic Leadership & Multi-Outlet Operations

• Assist the Director of Food & Beverage in overseeing all aspects of the F&B division, including day-to-day operations, strategic planning, revenue management, and long-term concept development across all outlets.
• Provide direct multi-outlet leadership spanning signature restaurants, casual dining, destination bars, in-suite dining, banquets, pool and beach service, and stewarding — balancing the distinct identity, team culture, and financial targets of each outlet simultaneously.
• Champion Forbes Five-Star and LQA service standards across all outlets; lead internal quality audits achieving scores of 95% or above and own the resulting corrective action plans through to completion.
• Develop and implement outlet-specific service standards, operating procedures, and sequence-of-service protocols aligned with the brand's luxury positioning.
• Monitor and analyze guest satisfaction data (post-stay surveys, comment cards, online reviews, Medallia or comparable platforms) and drive measurable, continuous service improvement.
• Serve as acting Director of Food & Beverage in the Director's absence, representing the division on the Executive Committee and in owner and brand discussions.

Beverage, Mixology & Wine Leadership

• Apply strong working knowledge of mixology and craft beverage culture to guide bar teams on classic and contemporary cocktail technique, recipe development, ingredient sourcing, batching standards, and presentation.
• Partner with the Beverage Manager on cocktail menu development, spirits portfolio curation, zero-proof programming, and bar activations that differentiate the property within its competitive set.
• Leverage working wine knowledge to support the Sommelier in wine list reviews, by-the-glass program optimization, cellar management oversight, and pairing dinner programming.
• Participate personally in wine and spirits tastings, vendor presentations, and allocation decisions; ensure the beverage program reflects both commercial discipline and genuine connoisseurship.
• Champion beverage education across the division, supporting associates pursuing WSET, Court of Master Sommeliers, and professional spirits certifications.

Financial Performance & Administration

• Assist in the development and management of the annual F&B operating budget, including revenue forecasting, labor planning, cost of goods management, and capital expenditure review.
• Review daily, weekly, and monthly P&L reports across all outlets; identify variances from budget and implement strategies to optimize profitability without compromising guest experience.
• Oversee beverage cost controls, perpetual inventory systems, and liquor control policies ensuring compliance with hotel, brand, and regulatory standards.
• Partner with Revenue Management to develop promotional strategies, dynamic pricing, and upselling initiatives that maximize F&B revenue per cover across the outlet portfolio.

People Leadership & Culture

• Lead, mentor, and develop a diverse team of F&B managers, supervisors, and associates across multiple outlets; foster a culture of excellence, accountability, and genuine hospitality.
• Partner with Human Resources in recruitment, onboarding, performance management, succession planning, and talent development initiatives for the entire division.
• Conduct regular pre-shift briefings, training sessions, and performance reviews ensuring all associates are aligned with Forbes Five-Star and LQA service benchmarks.
• Cultivate a team environment grounded in diversity, equity, inclusion, and mutual respect consistent with the company's core values.

Guest Experience & Service Excellence

• Personally interact with VIP and returning guests, building genuine relationships that reflect the brand's commitment to Relationship Hospitality.
• Ensure all guest interactions meet or exceed Forbes Five-Star criteria: warm, personalized greeting by name; proactive anticipation of needs; seamless resolution of concerns within established timeframes.
• Coordinate closely with Guest Relations, Butler Services, and Front Office to personalize in-room dining amenities, special occasion setups, and VIP arrival experiences.
• Lead interdepartmental collaboration ensuring F&B integrates seamlessly with rooms, spa, events, and recreation to deliver cohesive, world-class guest journeys.

Location: Viceroy Snowmass - Snowmass Village, CO

Start Date: ASAP

Employment Type: Exempt, Full Time Year Round

Schedule: Flexible schedule, some nights, weekends and holidays required

Pay Rate: $105,000 to $120,000 per annum

Benefits & Perks:

    Health Insurance - Choose from three plans!

    Dental, Vision, & Accident Insurance

    401(K) Plan with Employer Match Life Insurance

    Ski Pass or Equivalent Bonus

    Paid Time Off & Paid Sick Time

    Career Development Trainings

    Discounts at Eye Pieces & Venture Sports

    Sabbatical Program

    $500 Referral Program

    Employee Assistance Program

Open Until Filled and Fill by 7/31/2026

Education: Bachelor's degree in Hospitality Management, Hotel Administration, Business, or a related field; or equivalent professional experience. wine certifications (WSET or CMS Certified Sommelier) or Culinary degree are a significant advantage.

Experience: Minimum 5–7 years of progressive food and beverage management experience in ultra-luxury hotel or resort environments (Forbes Four- or Five-Star); minimum 2–3 years in an Assistant Director, Senior F&B Manager, or equivalent leadership role.

Beverage & Wine Credentials: WSET Level 3 (Advanced) or Court of Master Sommeliers Certified Sommelier strongly preferred; demonstrable working knowledge of classic and contemporary mixology, spirits categories, and bar operations required.

Technical Skills: Proficiency with Micros Symphony POS, Microsoft Office Suite (Excel, Word, PowerPoint, Outlook). Familiarity with digital quality audit platforms (GoAudits, HotSOS, or comparable systems), Opera PMS, Medallia, OpenTable, Alice, Restaurant 365, BineWise, Avero desirable.

Certifications: ServSafe Food Handler/Manager certification required. TIPS/TABC certification required. Preferred, WSET or Court of Master Sommeliers coursework.

Language: Fluency in English required; additional language proficiency (Spanish, Portuguese) beneficial.

At East West our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We hope you’ll consider joining us! Visit our website to learn more about East West at eastwest.com.

East West Hospitality is an equal opportunity employer and participates in E-verify.

Viceroy Hotels & Resorts inspires travelers with one-of-a-kind authentic lifestyle experiences that bring together provocative design and intuitive service in sought-after locations. A leader in modern luxury, Viceroy’s vibe-led hospitality is guided by the brand promise "Remember to Live," an affirmation to create lifelong memories for each and every guest. As an industry leader in creativity and innovation, our hotels draw upon the diverse backgrounds and talent of our extraordinary team for optimal success.