Assistant Front Desk Manager

Snowmass Mountain Lodging is looking for an Assistant Front Desk Manager. If you have an outgoing attitude and an outstanding work ethic, we would love to meet you!

Position Summary:

Assistant Guest Service Manager supports a department head by ensuring excellent guest experience and efficient front-end operations, involving staff training, guest issue resolution, managing front-end procedures, and collaborating with other departments to meet business goals and uphold service standards. This role often requires a flexible schedule and strong leadership, coaching, and interpersonal skills to motivate and guide guest service teams. 

Essential Duties and Responsibilities:

• Provide attentive, friendly service to ensure every guest has a memorable stay from arrival to departure.
• Lead, train, and motivate front-line staff while evaluating performance and supporting their development.
• Oversee daily front desk and guest service operations, resolving guest inquiries, complaints, and concerns promptly.
• Act as the go-to resource for guests, assisting with activity bookings, restaurant reservations, transportation, and coordinating with other departments for seamless experiences.
• Support the Guest Services Manager with staff scheduling, performance reviews, inventory, and managing on-site billing and transactions.

Location: Snowmass Mountain Lodging, Managed by East West Hospitality - Snowmass Village, CO

Start Date: ASAP

Employment Type: Full Time, Seasonal

Pay Rate: $68k - $72k

Posting Closes: 10/31/2025 (or until filled)

• Bachelor’s Degree preferred. High School Diploma or equivalent required.
• Experience for an Assistant Guest Services Manager position typically includes two to five years of customer service experience in the hospitality industry, often with at least one year spent in a supervisory role. Extensive hands-on experience and strong leadership skills are crucial for this role.
• Strong leadership and team management skills.
• Excellent customer service, interpersonal, and communication skills.
• Ability to resolve conflicts and manage guest issues effectively.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Experience in a guest service or leadership role is often a prerequisite.

Benefits & Perks:

• Health Insurance - Choose from three plans!
• Dental, Vision, & Accident Insurance
• Life Insurance
• Ski Pass or Equivalent Bonus
• 401(K) Plan with Employer Match
• Paid Time Off & Paid Sick Time
• Career Development Trainings
• Discounts at Eye Pieces 
• Sabbatical Program
• $500 Referral Program
• Employee Assistance Program

At East West our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve.

We hope you’ll consider joining us! Visit our website to learn more about East West at Join the East West Family of Companies