Careerwise Hotel Operations Apprenticeship - Westin Riverfront Resort & Spa

THIS IS FOR VAIL VALLEY CAREERWISE CANDIDATES ONLY

Apprenticeship Details

• Schedule:
  • Year 1, Summer: full time, 32 – 40 hours/week
  • Year 1, School year: minimum of 16-20 hours/week
  • Year 2 : full time, 32 – 40 hours/week
• 126 Riverfront Lane, Avon CO 81620
• Resort Operations
• Work environment description: sitting / standing / walking / bending/ lifting / pushing/ pulling
• Apprentice compensation – Year 1: $19.00/hour
• Eligibility: Completed Junior year, apprenticeship begins in the summer leading into Senior year

Who We Are:

At The Westin Riverfront Resort & Spa we pride ourselves on providing the best hospitality experience in the Vail Valley, and we are looking for a customer service-oriented apprentice to join our team!

What You Will Do:

The front desk team is the “face” of the hotel.  From the moment they great the guests until the final checkout, their professionalism and service leave a lasting impression.  They perform all duties of the front office, including the check-in/out of guests, answering telephones, responding to guest requests and resolving guest issues.

• Greet all guests in a professional, courteous and informative manner.
• Handle the Check in and Check out process for all rental guests and owner’s guests.
• Be familiar with reservation policies and procedures and be capable of moving reservations for in-house guests.
• Prepare arrival guest packets with all necessary information.
• Update computer daily with check-in and checkout status.  Monitor housekeeping status or occupancy of units.
• Work with other departments to resolve guest issues as appropriate.
• Other duties as assigned.
• Second year may branch out into other operational experiences to include F&B and/our housekeeping or other departments as needed

Who You Are:

• Guest Focus: Builds enduring relationships to deliver genuine hospitality and meet the needs, wants and expectations of our guests
• Instills Trust: Gains the trust and confidence of others through transparency, integrity and authenticity
• Interpersonal Savvy: Relates openly and comfortably with diverse groups of people across levels, functions, culture and geography
• Ensures Accountability: Holds self and others if appropriate, accountable to meet commitments.  Does what they say they will do
• Communicates Effectively: Communicates articulately through verbal, non-verbal and written means, and seeks to understand while adjusting style to meet the needs of different audiences
• Collaborates:  Builds enduring relationships, works collaboratively with others across departments and divisions to meet objectives
• Being Resilient:  Adapts and rebounds from difficult situations quickly with a positive attitude
• Nimble Learning: Actively pursues learning opportunities by tackling new problems and learning from successes and failures

What You Have Done:

Great employees of the hospitality industry are enthusiastic about their jobs and strive to do the best work possible. They want to give their guests the best experience available. So, if you have commitment, great people skills, exceptional attention to detail, leadership and teamwork skills and a contagious enthusiasm and attitude, you could be considered a highly valued candidate for employment in the hospitality industry.

What You Will Learn:

• Customer Service:  Providing excellent guest service by utilizing the Westin Human Truths; We need to be UNDERSTOOD, We want to BELONG, We long to feel SPECIAL, We crave a little more CONTROL over our lives, and We dream of REACHING OUR POTENTIAL.  

• Judgement and Decision Making: Able to solve problems by evaluating the facts, explore options, analyze pros and cons and execute the best solution for those involved. 

• Paying Attention to Detail: The smallest details must be adhered to.  From the way the room is prepared, to the wake-up call to how the furniture is set up in the room; all aspects are important to our guests.
• Teamwork: Successful employees work well with others and will be productive members of a team.  We value the contributions of everyone.
• Troubleshooting: Determine the cause of operating errors and develop possible solutions. Make small adjustments but speak with the appropriate people (e.g., supervisors, colleagues) on problems that may be more systemic (e.g., a pattern of problems or serious problems).
• Active Listening: Maximize learning by paying attention to what other people are saying (e.g., co-worker, supervisor). Taking time to understand the points being made, asking appropriate questions to identify root cause through iterative questions and making sure to understand the impact of the situation being discussed.
• Critical Thinking: Using logic and reasoning to identify the risks and rewards of alternative solutions, conclusions, or approaches to problems; seeing the big picture and identifying patterns and identifying opportunities for improvement

Why East West Hospitality:

At East West Hospitality our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We strive to cultivate and sustain an inclusive and welcoming environment in which everyone thrives and feels like they belong.