Front Desk Agent - Falcon Point

Falcon Point is a 59-unit Vacation Ownership resort nestled beside the scenic Nottingham Lake in the heart of Avon, Colorado. We are seeking a motivated, customer service-oriented Front Desk Agent to join our team. This role is ideal for someone who enjoys working with people, thrives in a fast-paced environment, and is passionate about hospitality. We pride ourselves on delivering exceptional guest experiences in a welcoming, family-friendly environment. As part of our dedicated team, you'll help create memorable stays for owners and guests alike in one of Colorado's most beautiful mountain communities! 

Key Responsibilities:

• Knowledge of RDP reservation software, and strong computer skills
• Check guests in and out of residences, handling guest’s requests
• Responding to guest maintenance and housekeeping needs
• Act as concierge

Advantages: Enjoy onsite parking near Nottingham Lake and Park, just a short walk to the Riverfront Express Gondola—giving you easy access to Beaver Creek and eligibility for our Winter Wellness Incentive (Epic Merchant Pass or end-of-season bonus, based on start date).

Start Date: ASAP

Employment Type: Full-Time, Year Round

Pay Rate: $22/hour (commission potential through concierge program)

Schedule: Flexibility to work days, nights and weekends depending on business needs required

Posting Closing Date: 11/22/2025 or when filled

The ideal candidate for this role brings a positive attitude, polished professionalism, and a natural talent for customer service. They are confident and capable at the front desk, preferably with prior hospitality experience and working knowledge of RDP reservation software. Strong computer skills are essential, along with fluency in English to ensure clear communication with guests and team members; Spanish language skills are a valued plus. Above all, this person is approachable, reliable, and committed to delivering an outstanding guest experience.

Benefits & Perks

We offer a comprehensive benefits package designed to support your well-being and professional growth. Enjoy a Quarterly CSI Survey Bonus, Paid Time Off, and Paid Sick Time, along with Health Insurance options—choose from three plans! We also provide Dental, Vision, and Accident Insurance, Life Insurance, and a Winter Incentive Program that includes a merchant pass or an end-of-season bonus. Our 401(K) Plan comes with a discretionary employer match, and you’ll have access to Career Development Trainings to enhance your skills. Additional perks include discounted gym membership at The Athletic Club Westin, discounts at Eye Pieces and Venture Sports, corporate savings through Perk Spot, and a Sabbatical Program. We also offer a $500 Referral Program and an Employee Assistance Program to ensure your overall well-being.

Why East West Hospitality

At East West Hospitality our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We strive to cultivate and sustain an inclusive and welcoming environment in which everyone thrives and feels like they belong.

We hope you’ll consider joining us! Visit our website to learn more about East West at jobs.eastwest.com/culture.