Front Desk Agent - Falcon Point

Falcon Point is looking for an upbeat and dependable Guest Services Associate to help deliver exceptional experiences from the moment guests arrive through departure. This position is ideal for someone who enjoys building connections, staying organized in a fast-paced setting, and being part of a collaborative mountain resort team.

As the first point of contact for owners and travelers, you’ll play an important role in creating welcoming experiences while supporting the day-to-day front office operation. From coordinating guest requests to sharing insider tips on the Vail Valley, no two days are exactly the same.

What You’ll Do:

• Welcome guests and owners with efficient arrivals and departures while delivering attentive, personalized service
• Navigate reservation and property management systems with accuracy and strong attention to detail
• Partner closely with housekeeping and engineering teams to ensure guest needs are handled quickly and professionally
• Answer questions, resolve concerns, and provide thoughtful recommendations for dining, recreation, and local attractions
• Maintain a polished and organized front desk environment that reflects the hospitality standards of the property

Why You’ll Love It Here:

Falcon Point combines a relaxed mountain atmosphere with an unbeatable Avon location just steps from Nottingham Park and Lake. Team members enjoy complimentary onsite parking and convenient access to the Riverfront Express Gondola, connecting you to Beaver Creek Resort. Eligible employees may also qualify for our Winter Wellness Incentive, which includes either an Epic Merchant Pass or end-of-season bonus depending on hire date.

Start Date: ASAP

Employment Type: Full-Time, Year Round

Pay Rate: $21 - $22/hour (commission potential through concierge program)

Schedule: 5 shifts in a 40 hour workweek. Days, nights and weekends are possible.

Posting Closing Date: 6/25/2026 or when filled

The ideal candidate for this role is at least 21 years of age and legally authorized to work in the United States on an ongoing basis, without a specific end date. They bring a positive attitude, polished professionalism, and a natural talent for customer service. They are confident and capable at the front desk, preferably with prior hospitality experience and working knowledge of RDP reservation software. Strong computer skills are essential, along with fluency in English to ensure clear communication with guests and team members; Spanish language skills are a valued plus. Above all, this person is approachable, reliable, and committed to delivering an outstanding guest experience.

Benefits & Perks

We offer a comprehensive benefits package designed to support your well-being and professional growth. Choose from 3 different health insurance plans! Enjoy a Quarterly CSI Survey Bonus, Paid Time Off, and Paid Sick Time. Our 401(K) Plan comes with a discretionary employer match, and you’ll have access to Career Development Trainings to enhance your skills. Additional perks include discounted gym membership at The Athletic Club Westin, discounts at Eye Pieces and Venture Sports, corporate savings through Perk Spot, and a Sabbatical Program. We also offer a $500 Referral Program and an Employee Assistance Program to ensure your overall well-being.

Why East West Hospitality

At East West Hospitality our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We strive to cultivate and sustain an inclusive and welcoming environment in which everyone thrives and feels like they belong.