Front Desk Agent - Falcon Point

THIS OPPORTUNITY IS FOR CANDIDATES WITH YEAR-ROUND AVAILABILITY ONLY!

Located along the scenic edge of Nottingham Lake in Avon, Colorado, Falcon Point is a 59-unit Vacation Ownership property known for its relaxed mountain charm and welcoming atmosphere. We’re seeking a friendly, service-driven Front Desk Agent who takes pride in creating smooth, memorable arrivals and departures for every guest. In this role, you’ll be a key part of a supportive, tight-knit team—assisting both owners and visitors while helping uphold the warm, personalized experience Falcon Point is recognized for. If you enjoy a dynamic environment and genuinely connecting with people, this is a chance to grow your career in a stunning mountain setting.

Key Responsibilities:

• Use RDP reservation systems and maintain accurate, detail-oriented computer work
• Manage guest check-ins and check-outs while addressing questions and special requests with confidence
• Communicate and coordinate with maintenance and housekeeping teams to resolve guest needs
• Act as a local resource, offering tailored recommendations and insights to enhance each guest’s stay

Advantages: Enjoy free onsite parking near Nottingham Lake and Park, just a short walk to the Riverfront Express Gondola—giving you easy access to Beaver Creek and eligibility for our Winter Wellness Incentive (Epic Merchant Pass or end-of-season bonus, based on start date).

Start Date: ASAP

Employment Type: Full-Time, Year Round

Pay Rate: $21 - $22/hour (commission potential through concierge program)

Schedule: 5 shifts in a 40 hour workweek. Days, nights and weekends are possible.

Posting Closing Date: 6/15/2026 or when filled

The ideal candidate for this role is at least 21 years of age and legally authorized to work in the United States on an ongoing basis, without a specific end date. They bring a positive attitude, polished professionalism, and a natural talent for customer service. They are confident and capable at the front desk, preferably with prior hospitality experience and working knowledge of RDP reservation software. Strong computer skills are essential, along with fluency in English to ensure clear communication with guests and team members; Spanish language skills are a valued plus. Above all, this person is approachable, reliable, and committed to delivering an outstanding guest experience.

Benefits & Perks

We offer a comprehensive benefits package designed to support your well-being and professional growth. Choose from 3 different health insurance plans! Enjoy a Quarterly CSI Survey Bonus, Paid Time Off, and Paid Sick Time. Our 401(K) Plan comes with a discretionary employer match, and you’ll have access to Career Development Trainings to enhance your skills. Additional perks include discounted gym membership at The Athletic Club Westin, discounts at Eye Pieces and Venture Sports, corporate savings through Perk Spot, and a Sabbatical Program. We also offer a $500 Referral Program and an Employee Assistance Program to ensure your overall well-being.

Why East West Hospitality

At East West Hospitality our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We strive to cultivate and sustain an inclusive and welcoming environment in which everyone thrives and feels like they belong.