Front Desk Agent - Lodge Tower - INTERNAL CANDIDATES ONLY

INTERNAL APPLICANTS ONLY

Lodge Tower is on the lookout for a Front Desk Associate where you'll be the first impression of our organization, creating a welcoming and seamless experience for every guest, client, or visitor. This role blends customer service, communication, and problem-solving to ensure daily operations run smoothly while building positive relationships and representing our brand with professionalism and warmth. If you're a dedicated professional with a track record of excellence and a helpful, friendly demeanor, we're eager to connect with you!

Duties include:

•  Deliver a warm, professional first impression by welcoming guests and maintaining an organized front desk environment
• Manage all front desk communications, including phone calls, emails, and directing inquiries to the appropriate contacts
• Oversee guest flow and scheduling, including check-in/check-out processes, appointments, and reservations
• Provide accurate information while handling guest inquiries, concerns, and ensuring a positive overall experience
• Support daily operations through administrative tasks, payment processing, and coordination with internal teams

Location: Lodge Tower                                                                                       

Job Start Date:  4/20/2026 

Employment Status:  Full Time, Year Round

Pay Rate: $22/hour + the opportunity to earn commissions!

Schedule: 7:00am - 3:00pm or 3:00pm - 11:00pm

Posting Closes: 4/19/2026

The ideal candidate for this year-round position is legally authorized to work in the United States on an ongoing basis, without a specific end date. They are an employee of East West Hospitality and are a polished, dependable professional with front desk or customer service experience who thrives in a fast-paced, guest-facing environment. They bring strong communication skills and a genuine passion for helping others, paired with solid technical abilities across office software, scheduling systems, and administrative tasks. Highly organized and detail-oriented, they are able to juggle multiple priorities while maintaining accuracy and professionalism. They stay calm under pressure, adapt quickly to changing needs, and take ownership of their work—contributing as a positive, solutions-focused team player who helps create a seamless and welcoming experience for every guest.

Benefits & Perks:

East West Hospitality offers a comprehensive benefits package designed to support your well-being and professional growth. Enjoy Paid Time Off, and Paid Sick Time, along with Health Insurance options—choose from three plans! We also provide Dental, Vision, and Accident Insurance, Life Insurance, and a Winter Incentive Program that includes a merchant pass or an end-of-season bonus. Our 401(K) Plan comes with a discretionary employer match, and you’ll have access to Career Development Trainings to enhance your skills. Additional perks include discounts at Eye Pieces and Venture Sports, corporate savings through Perk Spot, and a Sabbatical Program. We also offer a $500 Referral Program and an Employee Assistance Program to ensure your overall well-being.

Why East West Hospitality:

At East West Hospitality our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We strive to cultivate and sustain an inclusive and welcoming environment in which everyone thrives and feels like they belong.