Front Desk Agent
Tahoe Mountain Lodging is seeking a full time year-round Front Desk Agent for the Old Greenwood property in Truckee, CA. Front Desk Agents are responsible for greeting and welcoming owners and guests, providing check-in and check-out services, and accommodating service requests by dispatching to our housekeeping and maintenance teams. The Front Desk is open from 6am-10pm, 7 days a week, with varying morning, mid, and closing shifts available. Our company offers competitive pay, bonus, recreation benefit, and a great work environment.
Employees are expected to promote, at all times, a cooperative and problem solving atmosphere, and are expected to conduct all business in a professional and courteous manner. Additionally, employees will adhere to the following hospitality top 10’s at all times (below).
- I will be well-groomed
- I will smile
- I will make eye contact
- I will use attentive postures
- I will greet & welcome my guests
- I will be knowledgeable about my destination, my division and local attractions
- I will make suggestions
- I will be patient
- I will take responsibility for inquiries and problems
- I will thank my guests
Qualified candidates will need to have excellent customer service, and good computer skills. An ideal candidate will be a good team player who is self-motivated, and reliable. We are seeking an individual with professional appearance and demeanor, strong attention to detail, and who enjoys interacting with people. Front Desk Agents must have a flexible schedule and the ability to sit or stand for long periods of time.
This position is seasonal with the possibility of becoming year round status.