Front Desk Lead - The Lion
INTERNAL CANDIDATES ONLY
Join our close-knit team at The Lion step into the spotlight as our Front Desk Lead—the go-to pro who keeps the energy high, the standards tight, and the guest experience unforgettable. In this pivotal role, you’ll power daily Front Desk operations while coaching and elevating a dynamic team to deliver seamless, high-quality service every single shift. From hands-on training and real-time service recovery to upholding property standards and partnering closely with the Operations Manager/General Manager, you’ll be the steady leader who keeps everything running smoothly in a fast-paced environment. If you thrive on momentum, love mentoring others, and take pride in turning great stays into exceptional ones, this is your moment to lead from the front!
Duties Include:
Provide daily oversight of Front Desk operations, ensuring efficient, polished service for every guest and owner.
Act as the primary point of contact during assigned shifts for guest and owner concerns, service escalations, and team support needs.
Perform all Front Desk Agent responsibilities as business demands require, including check-in/check-out, owner reservation support, and account settlement.
Support onboarding, training, and ongoing development of Front Desk associates to drive consistency and uphold property standards.
Conduct service audits and deliver real-time coaching to elevate hospitality performance and ensure service expectations are consistently exceeded.
Location: The Lion in Vail,CO
Start Date: ASAP
Employment Status: Full Time, Year Round
Pay Rate: $25 per hour with tip potential
Schedule: 8am - 6pm, four days per week. Must be able to work evenings, weekends and holidays as needed.
Posting Closes: 4/23/2026 or when filled
Our ideal candidate for this year-round position is legally authorized to work in the United States on an ongoing basis, without a specific end date. They’re reliable, friendly, and honest—someone teammates trust and guests remember. With at least one year of guest service experience (hotel or resort front desk strongly preferred), they bring confidence to high-volume environments and remain calm and solution-focused during service escalations. Previous leadership or supervisory experience in hospitality is a strong plus, along with hands-on familiarity with property management systems and guest service platforms.
Benefits & Perks:
On-site covered and heated parking in Vail year-round! Health Insurance - Choose from three plans! Dental and Vision; Voluntary Benefit Coverages; Life Insurance; Winter Incentive Program (EPIC Merchant Pass or equivalent End of Season Bonus; dependent on start date); 401(k) Plan with discretionary employer match; Career Development Trainings; Discounted Gym Membership at The Athletic Club Westin; Discounts at Eye Pieces; Corporate Discounts with Perk Spot; Sabbatical Program;$500 Referral Program; Employee Assistance Program.
Why East West Hospitality:
At East West Hospitality our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We strive to cultivate and sustain an inclusive and welcoming environment in which everyone thrives and feels like they belong.