Front Desk Manager

Viceroy Snowmass, a luxury year-round resort located in the heart of Snowmass Village, is seeking an experienced and service-driven Front Office Manager to lead the guest-facing operations of the Front Desk, Concierge, Bell, and Valet teams. This role is responsible for ensuring exceptional guest experiences that reflect the personalized, high-touch service synonymous with the Viceroy brand.

Key Responsibilities

Guest Experience & Service Excellence

• Oversee daily Front Office operations to ensure seamless arrivals, departures, and in-house guest services.
• Maintain a visible presence on the lobby floor, actively engaging guests to anticipate needs and resolve issues promptly.
• Work a variety of shifts to include AM, PM, Overnight, weekends and Holidays.
• Uphold luxury service standards, ensuring consistency in communication, appearance, and performance across all guest-facing departments.
• Handle VIP arrivals, special requests, and elevated service moments with discretion and creativity.

Leadership & Team Management

• Lead, mentor, and develop Front Desk, Concierge, Bell, and Valet teams to perform at a high level with the help and support of DOR.
• Work with Director of Rooms on recruiting, hiring, train, and evaluating staff in alignment with company policies and brand service standards.
• Foster a positive, collaborative work environment with a focus on communication, accountability, and professional growth.
• Create and manage schedules to ensure appropriate staffing during peak seasons and high-volume periods.

Operational & Administrative Responsibilities

• Review daily reports, occupancy forecasts, and arrival/departure lists to optimize operations and revenue opportunities.
• Collaborate with Housekeeping, Engineering, Sales, and Food & Beverage departments to support smooth cross-departmental coordination.
• Manage inventory of supplies for the Guest Services operation and place orders.
• Financial & Performance Management

• Monitor Front Office budget and departmental expenses with assistance from Director of Rooms with guidance
• Complete payroll for the Guest Services Department for each pay period.
• When making the schedule make sure it is in line with the budget
• Document any labor changes daily and work with the Front Office Management team to make sure this done

• Location: Snowmass Mountain Lodging, Managed by East West Hospitality - Snowmass Village, CO

• Employment Type: Full Time, Year Round
• Start Date: ASAP

• Pay Rate: $70,000 to $75,000
• Schedule: Flexible Schedule, some nights, weekends, and holidays required
• Fill by: December 30th 2025
• Open Until: Filled 

Qualifications

• Minimum 2–3years of Front Office supervisory or management experience in a luxury hotel or resort, preferably in a mountain or seasonal environment.
• Strong leadership skills with the ability to inspire and motivate a diverse team.
• Excellent communication, problem-solving, and guest-resolution abilities.
• Proficiency with property management systems (e.g., Opera, Alice ) and Microsoft Office Suite.
• Ability to thrive in a fast-paced, guest-centric environment with fluctuating seasonal demands.
• Must be able to work flexible schedules, including weekends, holidays, and peak seasonal periods and a variety of shifts that include AM, PM, MID and overnight based on operational need and support.