Front Desk / Reservations Agent - Lodge Tower
Nestled at the base of Vail Mountain and just steps from Gondola One, The Lodge Tower offers the perfect blend of comfort, convenience, and adventure. Our prime location gives guests unparalleled access to world-class skiing, mountain activities, and the vibrant dining and shopping of Vail Village.
We’re seeking a Front Desk & Reservations Agent to join our guest-focused team! In this role, you’ll be the welcoming face of Lodge Tower, ensuring seamless reservations, smooth check-ins, and exceptional service. If you have a strong work ethic, excellent communication skills, and a passion for hospitality, we’d love to meet you!
Duties Include:
Deliver warm, seamless hospitality — from check-in to check-out — anticipating needs and resolving issues effortlessly.
Keep operations smooth by managing reservations, payments, daily tasks, and light maintenance support.
Coordinate with Housekeeping and Maintenance, while maintaining inviting public spaces, breakfast service, après setup, and a welcoming coffee station.
Share your Vail expertise by recommending activities, booking experiences, and assisting with luggage and shipping for a truly effortless stay.
What's Hot: Free onsite parking, gym access, Winter Incentive Program (Merchant pass or equivalent bonus, dependent on start date)career development and flexible schedule.
Location: Lodge Tower, Managed by East West Hospitality - Vail, CO
Start Date: ASAP
Employment Type: Full Time Seasonal
Pay Rate: $21 / hour
Schedule: AM shifts are 7/7:30am - 3/3:30pm, PM shifts are 3/3:30 - 11/11:30pm
Posting Closes: 11/1/2025 or when filled
You bring genuine hospitality, poise under pressure, and a passion for creating exceptional guest experiences. With excellent communication, organizational skills, and attention to detail, you thrive both independently and as part of a team. You’re tech-savvy, reliable, and flexible, with a deep knowledge of the local area and enthusiasm for sharing it with guests. Professional, personable, and operationally strong, you excel at keeping both guests and the lodge running smoothly.
Benefits & Perks
On-site parking in Vail Village! Winter Incentive Program (Merchant pass or equivalent bonus, dependent on start date); 401(K) Plan with Discretionary Employer Match; Paid Time Off & Paid Sick Time; Career Development Trainings; Discounted Gym Membership at The Athletic Club Westin; Discounts at Eye Pieces & Venture Sports; Corporate Discounts with Perk Spot; Sabbatical Program; $500 Referral Program; Employee Assistance Program.
Why East West Hospitality
At East West Hospitality our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We strive to cultivate and sustain an inclusive and welcoming environment in which everyone thrives and feels like they belong.
We hope you’ll consider joining us! Visit our website to learn more about East West at jobs.eastwest.com/culture.