Front Desk Supervisor

Job Summary

The Front Desk Supervisor supports the Guest Services Manager in overseeing daily front desk operations to ensure exceptional guest experiences. This role leads front desk agents, manages shift operations, and ensures efficient check-in/check-out processes while maintaining high service standards. The Front Desk Supervisor acts as the primary point of contact for guest concerns during their shift and models hospitality excellence at all times.

Front Desk Operations

• Oversee daily front desk activities, including check-in, check-out, and reservations
• Ensure smooth shift transitions and proper desk coverage
• Monitor room status, availability, and guest requests in coordination with housekeeping
• Ensure accuracy of guest accounts, billing, and payment processing

Guest Experience

• Deliver and model exceptional hospitality and service standards
• Handle escalated guest concerns, complaints, and special requests professionally
• Anticipate guest needs and proactively resolve service issues
• Ensure VIP and repeat guests receive personalized service
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Team Leadership

• Supervise, coach, and support front desk agents during assigned shifts
• Assist with onboarding and training of new team members
• Provide real-time feedback to improve performance and service delivery
• Support employee engagement and maintain a positive team environment

Administrative & Reporting

• Assist the Guest Services Manager with scheduling and daily reporting
• Complete shift reports, including incidents, guest feedback, and operational updates
• Ensure compliance with cash handling procedures and audit standards

Compliance & Standards

• Enforce brand standards, policies, and procedures
• Ensure adherence to safety, security, and emergency protocols

Location: Viceroy Snowmass - Snowmass Village, CO

Start Date: December 5th

Employment Type: Full Time, Seasonal

Schedule: Flexible schedule, weekends and holidays required

Pay Rate: $30 / hour 

Apply by 4/30/2026

“Open until filled.”

Benefits & Perks

• Health Insurance - Choose from three plans!
• Dental, Vision, & Accident Insurance
• Life Insurance
• Ski Pass or Equivalent Bonus
• 401(K) Plan with Employer Match
• Paid Time Off & Paid Sick Time
• Career Development Trainings
• Discounts at Eye Pieces & Venture Sports
• Sabbatical Program
• $500 Referral Program
• Employee Assistance Program

At East West our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We hope you’ll consider joining us! Visit our website to learn more about East West at eastwest.com.

Qualifications

• High school diploma or equivalent (Hospitality or related degree preferred)
• 2–4 years of front desk or guest services experience in hospitality
• Previous supervisory or leadership experience preferred

Skills & Competencies

• Strong leadership and team coordination skills
• Excellent guest service and conflict resolution abilities
• Knowledge of property management systems (PMS)
• Strong communication and interpersonal skills
• Ability to multitask in a fast-paced environment
• Attention to detail and problem-solving mindset

Work Environment

• Fast-paced, guest-facing hospitality environment
• Requires standing for extended periods
• Flexible schedule including evenings, weekends, and holidays