Guest Communications Concierge

As a Guest Communications Concierge, you will serve as the central point of communication for guest services and all internal hotel departments. This role involves managing high volumes of phone calls, coordinating guest requests, and providing essential support to the bell and front desk teams. You will also assist in concierge services, Food & Beverage, and other operational areas as needed. Ideal candidates are personable, detail-oriented, and passionate about delivering exceptional hospitality experiences.

Essential Duties and Responsibilities:

• Answer and manage a high volume of incoming calls professionally through the hotel’s phone system.
• Submit, track, and follow up on guest requests across departments.
• Communicate with hotel departments via radio (valet, bell, shuttle, etc.).
• Provide hotel information and assist with reservations using suggestive selling techniques.
• Support bell team with package deliveries and luggage handling (up to 40 lbs).
• Restock supplies for front desk and back office.
• Assist front desk during busy periods.
• Sort and distribute guest mail and packages.
• Maintain a professional and guest-centric demeanor.
• Assist Food & Beverage with room service orders.
• Support concierge team with guest inquiries via phone and email.

Other Duties and Responsibilities:

• Cross-train in other operational areas as needed.
• Assist with special projects or events.
• Provide backup support during staff shortages.

Location: Viceroy Snowmass 

Start Date: 09/01/2025

Employment Type: Full Time Year Round

Schedule: Flexible includes days, nights, weekends and Holidays

Pay Rate: $22- 25 per hour

Apply by 08/20/2025

“Open until filled.”

Benefits & Perks:

• Health Insurance - Choose from three plans!

• Dental, Vision, & Accident Insurance

• Life Insurance

• Ski Pass or Equivalent Bonus

• 401(K) Plan with Employer Match

• Paid Time Off & Paid Sick Time

• Career Development Trainings

• Discounts at Eye Pieces & Hotel Properties

• Sabbatical Program

• $500 Referral Program

• Employee Assistance Program

• Free onsite parking

Education: High school diploma or equivalent required.

Experience: Previous hospitality or customer service experience preferred.

Skills:

• Excellent verbal communication and phone etiquette
• Strong multitasking and organizational skills
• Proficient in basic computer systems and office software
• Ability to lift and handle packages/luggage up to 40 lbs
• Flexible and proactive team player
• Availability to work varied shifts, weekends, and holidays

At East West our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve.

Our mission is to cultivate and sustain an inclusive and welcoming environment in which everyone thrives and feels like they belong. That starts by living true to our core value, Embracing Diversity. These principles are always top of mind and are never in question.

We hope you’ll consider joining us! Visit our website to learn more about East West at Career Site | East West Family of Companies

East West Hospitality is an equal opportunity employer and participates in E-verify.