Guest Relations Coordinator - Residences Bachelor Gulch
Join our team at The Residences Bachelor Gulch as our Guest Services Coordinator and be the go-to resource for an exceptional Club experience! You’ll manage and deliver welcome amenities for guests and owners, ensure every arrival feels seamless, and provide personalized service by arranging dining reservations, coordinating transportation, and securing tickets for local activities. If you love creating memorable experiences and delivering service that exceeds expectations, this role is for you!
Duties Include:
Deliver exceptional guest and owner experiences, including managing welcome amenities, coordinating dining, transportation, and activity reservations, and personalizing services based on guest preferences.
Train, support, and mentor concierge staff, ensuring consistency in procedures, knowledge, and high-quality service standards.
Oversee weekly owner events, concierge schedules, and daily administrative tasks, including check-in/check-out, inventory management, and business center support.
Handle guest requests and issues promptly, coordinating with internal departments and tracking completion to ensure seamless service.
Maintain accurate records in Opera and Alice, including guest communications, preferences, and security protocols, while upholding privacy and Club standards.
Check This Out: Mountainside workplace with merchant passes available for all full-time employees! Great team and a fun place to work!
Location: The Residences Bachelor Gulch - Beaver Creek, CO.
Start Date: 12/06/2025
Employment Type: Full Time, Year Round
Pay Rate: $28 - $30/hour plus commission potential
Schedule: Monday - Friday
Posting Closing Date: 12/28/2025 or when filled
Our ideal candidate presents a clean, professional appearance at all times, including a neatly pressed uniform, polished shoes, and a visible name tag. They bring 3–6 months of related experience or equivalent training, with a strong understanding of industry standards and trends. They communicate effectively in both written and verbal formats, can perform basic math operations including money, weight, volume, and distance calculations, and apply common sense to solve routine problems. Proficiency with database, spreadsheet, word processing, and internet software is required. Candidates must be flexible, adaptable, and able to work evenings, weekends, and holidays while maintaining a positive and enthusiastic approach in a dynamic environment.
Benefits & Perks:
In addition to onsite parking, our benefits package is designed to enhance your overall experience and well-being. Enjoy a Winter Incentive Program for full-time employees, and generous Paid Time Off year-round. Choose from three Health Insurance plans, along with Dental, Vision, & Accident Insurance, and Life Insurance, all available for full-time staff. We offer a 401(K) Plan with a discretionary employer match. Our commitment to your growth includes Career Development Trainings and Discounted Gym Memberships at The Athletic Club Westin. You’ll also benefit from Discounts at Eye Pieces, Corporate Discounts through Perk Spot, a Sabbatical Program, and a $500 Referral Program. Join us and experience a comprehensive benefits package that supports your professional growth and personal well-being!
Why East West:
At East West Hospitality our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We strive to cultivate and sustain an inclusive and welcoming environment in which everyone thrives and feels like they belong.