Guest Service Agent
The Westin Riverfront Resort & Spa is seeking a customer service oriented Guest Service Agent to join their team! The Guest Service Agent is responsible of greeting and providing a warm welcome to guests upon arrival, register guests into the PMS, verify registration, email and credit information, promote the Marriott Bonvoy loyalty program and provide recognition and benefits to all present members. Accept payment for guests accounts both at time of registration and check out. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests if applicable. Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested. Answers and directs incoming calls from inside and outside the hotel. Identifies all guest needs and handles their requests. Dispatches Service Express runners and other hotel staff via two-way radio and telephone. The Service Express® Agent responsibility is a back-of-the-house concierge. The Service Express® Attendant responsibility is to implement the response to guests’ requests.
Location: The Westin Riverfront Resort & Spa - Avon, CO.
Approximate start date: ASAP
Employment Type: Full Time, Year Round
Schedule: varies, includes weekends and holidays.
Eligible for comprehensive benefits package including: Health Insurance, 401k plan with match, Vacation time, Sick time, Wellness / Ski Pass Incentive, Employee Assistance Program.
Great perks including: Bus pass discount; 30% off at Eye Pieces of Vail; discounts at local shops; employee referral program up to $200 per hired person; free trainings, discounted gym membership, and more!
At East West our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We hope you’ll consider joining us! Visit our website to learn more about East West at https://eastwest.com
LIVE. WORK. THRIVE.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Previous customer service required.