Guest Service Agent
The Westin Riverfront Resort & Spa is seeking a customer service oriented Guest Service Agent to join their team this winter! The Guest Service Agent is responsible of greeting and providing a warm welcome to guests upon arrival, register guests into the PMS, verify registration, email and credit information, promote the Starwood Preferred Guest program and provide recognition and benefits to all present members. Accept payment for guests accounts both at time of registration and check out. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests if applicable. Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested. Answers and directs incoming calls from inside and outside the hotel. Identifies all guest needs and handles their requests. Dispatches Service Express runners and other hotel staff via two-way radio and telephone. The Service Express® Agent responsibility is a back-of-the-house concierge. The Service Express® Attendant responsibility is to implement the response to guests’ requests.
Location: The Westin Riverfront Resort & Spa- Avon, CO.
Approximate start date: December 1st.
Employment Type: Full Time, Part Time, Year Round
Schedule: varies, includes weekends and holidays.
Eligible for: amazing perks including 401k Plan, discounted associate lunches; Explore lodging discounts; bus passes discount; Eye Pieces 30% OFF; discounts at certain local shops; employee referral program up to $200 per hired person; free trainings, spa discounts, discounted gym membership, monthly medical reimbursement (for full time/seasonal employees only), and more!
At East West, you'll find a culture based on excellence, where our vision is to be the leader in hospitality services by being transparent, collaborative and simplifying the complex. We believe in doing the right thing for each other, our community, our environment and those we serve. We make this happen by creating value and sharing our passion for hospitality in the places where we live, work and thrive. Visit our website to learn more about East West at https://eastwest.com
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Previous customer service required.