Guest Services & Experience Agent

Join the East West Hospitality team at Stag Lodge as a Guest Services Agent and be the welcoming face that sets the tone for an exceptional guest and owner experience. As the ultimate ambassador for our lodge, you’ll provide unparalleled attention to detail, ensure seamless arrivals and departures, and deliver on our genuine pledge to service excellence.

If you thrive in a fast-paced, guest-focused environment and take pride in creating memorable moments, this is the perfect seasonal opportunity to showcase your hospitality skills.

Nestled slope-side in the heart of Deer Valley, Utah, Stag Lodge offers ski-in/ski-out convenience, luxury accommodations, and warm mountain hospitality.

Stag Lodge is proudly managed by East West Hospitality, a leader in luxury hospitality and property management.

Key Responsibilities:

• Provide warm and professional service to all guests, owners, and employees at the front desk.
• Master the art of seamless check-ins and check-outs, ensuring accuracy and efficiency.
• Perform concierge duties, including making restaurant and activity reservations and assisting with special requests.
• Handle credit card transactions and settle guest balances upon departure.
• Offer guests and owners clear directions, helpful information, and thoughtful recommendations.
• Maintain composure and professionalism while managing multiple priorities.
• Support the team with other duties and responsibilities as assigned.

Location: Stag Lodge, Deer Valley, UT

Start Date: 11/29

Employment Type: Full Time, Seasonal (dates of employment 12/1/2025- 4/19/2026)

Pay Rate: $21/hour 

Schedule: Varies, may include evenings, weekends, and holidays

Posting Closes: 12/1/2025 or when filled

• Strong commitment to exceptional customer service.
• Knowledge of the Park City area preferred.
• Must be at least 21 years old with a valid driver’s license and a clean driving record.
• Excellent spoken and written communication skills.
• Comfortable with basic computer systems and technology.
• Ability to remain calm and solutions-oriented under pressure.
• Self-motivated and team oriented.

Benefits & Perks:

• Winter Incentive Program
• Career Development: Ongoing training and growth opportunities
• Onsite Parking in Deer Valley
• 401(k) Plan with discretionary employer match
• Paid Sick Time and Employee Assistance Program (EAP)
• $500 Referral Bonus program

Why East West Hospitality:

At East West Hospitality our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We strive to cultivate and sustain an inclusive and welcoming environment in which everyone thrives and feels like they belong.