Guest Services Manager - St James Place

Step into a growth-focused leadership role at St. James Place as our Guest Services Manager, where you’ll support daily operations, collaborate across departments, and ensure an exceptional experience for our owners and guests—all in the heart of Beaver Creek Village, just steps from the mountain. If you’re ready to lead a team, elevate every guest interaction, and be part of a property where every day feels like the ultimate mountain getaway, this is the opportunity for you!

Duties Include:

• Manage guest services team scheduling and payroll, ensuring optimal coverage and smooth operations.

• Lead hiring, training, and ongoing development of the guest services team to build a high-performing, guest-focused staff.

• Oversee day-to-day front desk and guest services operations, maintaining exceptional standards and efficiency.

• Handle guest services ordering, keeping supplies and resources well-stocked and organized to support seamless service.

What's Hot: Career growth potential to an AGM role, ski breaks, onsite parking (including skiing for most of your days off), Winter Wellness Incentive (Epic Merchant Ski Pass or end of season bonus, based on start date)

Location: St. James Place, Beaver Creek, CO

Start Date: ASAP

Employment Type: Full Time, Year Round

Compensation: $70,000 - $80,000 annually, range depending on experience

Schedule: Varied schedule/ 40 hours per week. Days, evenings, weekends, holidays required. 

Posting Closes: 12/30/2025 or when filled

Our ideal candidate brings proven experience managing a guest services team and a track record of delivering exceptional guest experiences. Bilingual skills are a plus, but not required. They thrive on creative problem-solving, thinking on their feet in fast-paced environments, and resolving conflicts with guests, owners, and team members. Highly organized and approachable, they anticipate guest needs and lead with friendly, thoughtful service every day.

Perks & Benefits:

Paid Time Off & Paid Sick Time; Health Insurance - Choose from multiple plans! Dental, Vision, & Accident Insurance; East West Employee Accommodation Discount (Discounts at East West properties); 8 hours per year of paid volunteer time; Life Insurance; Winter Incentive Program (EPIC merchant pass or end of winter season equivalent bonus); 401(K) Plan with Discretionary Employer Match; Career Development Trainings; Discounted Gym Membership at The Athletic Club Westin; Discounts at Eye Pieces & Venture Sports; Corporate Discounts with Perk Spot; Sabbatical Program; $500 Referral Program; Employee Assistance Program.

Why East West Hospitality

At East West Hospitality our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We strive to cultivate and sustain an inclusive and welcoming environment in which everyone thrives and feels like they belong.

We hope you’ll consider joining us! Visit our website to learn more about East West at jobs.eastwest.com/culture.