Guest Services Manager
***FOR INTERNAL APPLICANTS ONLY***
The Westin Riverfront Resort & Spa is seeking an experienced Guest Service Manager to join their dynamic team in Avon, CO. The Guest Service Manager is responsible for all areas of guest service including front desk, Service Express operators/runners, night audit, bell/valet, shuttle, security, shipping and receiving and ski valet. This position provides assistance in the management of entire department in conjunction with the other GSMs and the Director of Operations. Position serves as point of contact for all guest inquiries and service recovery opportunities and performs all duties associated with the resort Manager on Duty program.
Location: The Westin Riverfront Resort & Spa
Approximate start date: ASAP
Employment Type: Full Time, Year Round
Schedule: It varies depending on business volume, including weekends and holidays.
Eligible for comprehensive benefits package- including health insurance, 401k, PTO and Sick Time. Amazing perks including 401k Plan, discounted associate lunches, Explore lodging discounts; bus passes discount; Eye Pieces 30% OFF; discounts at certain local shops; employee referral program up to $200 per hired person; free trainings; spa discounts, discounted gym membership, monthly medical reimbursement, ski merchant pass, and more!
At East West, you'll find a culture based on excellence, where our vision is to be the leader in hospitality services by being transparent, collaborative and simplifying the complex. We believe in doing the right thing for each other, our community, our environment and those we serve. We make this happen by creating value and sharing our passion for hospitality in the places where we live, work and thrive. Visit our website to learn more about East West at https://eastwest.com
Bachelor’s degree (B.A.) from four-year College or university in hospitality management an asset; OR two years related experience and/or training; or equivalent combination of education and experience.
At least one year of Supervisory or Management experience at the Westin or a similar luxury resort property preferred. At least one year of full service/luxury leadership experience required. Demonstrated effectiveness in guest contact and problem resolution skills. Experience in Starwood and Westin Brand desired.