Guest Services Manager
Snowmass Mountain Lodging, located in Snowmass Village, CO is looking for a Guest Services Manager to join our team. If you enjoy working as a part of a team and have a motivated and positive attitude, we would love to meet you.
- Greets and provides guests and owners with excellent customer service.
- Maintains an environment of comfortable hospitality for coworkers, owners, and guests.
- Responsible for hiring, training, and counseling staff with job descriptions, training requirements and performance standards for each position. Assist in regularly schedule meetings, memos, etc.
- Coordinates with Owner Relations Manager, Maintenance, and Housekeeping staff on owner occupancies, special projects, unit and property inspections to insure facility and customer service standards.
- Communicates with housekeeping and engineering staffs to resolve all guest issues.
- Coordinates owner and guest deliveries and owner shipping assistance.
- Assist front desk as necessary, including working front desk shifts if necessary.
- Review all guest surveys and work in coordination with other departments to respond in timely manner.
Location: Snowmass Mountain Lodging - Snowmass Village, CO
Start Date: ASAP
Employment Type: Full Time Year Round
Schedule: Flexible schedule, some nights, weekends and holidays required
Pay Rate: $80,000 to $90,000 Annually
Fill By: January 30th 2026 and Open Until: Filled
Benefits & Perks:
- Health Insurance - Choose from three plans!
- Dental, Vision, & Accident Insurance
- Life Insurance
- Ski Pass or Equivalent Bonus
- 401(K) Plan with Employer Match
- Paid Time Off & Paid Sick Time
- Career Development Trainings
- Discounts at Eye Pieces & Venture Sports
- Sabbatical Program
- $500 Referral Program
- Employee Assistance Program
At East West our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We hope you’ll consider joining us! Visit our website to learn more about East West at eastwest.com.
East West Hospitality is an equal opportunity employer and participates in E-verify.
Viceroy Hotels & Resorts inspires travelers with one-of-a-kind authentic lifestyle experiences that bring together provocative design and intuitive service in sought-after locations. A leader in modern luxury, Viceroy’s vibe-led hospitality is guided by the brand promise "Remember to Live," an affirmation to create lifelong memories for each and every guest. As an industry leader in creativity and innovation, our hotels draw upon the diverse backgrounds and talent of our extraordinary team for optimal success.