Housekeeping Manager

Description

Are you interested in working for the company that won No.1 Large Company in the Colorado 2019 Top Work Places Awards AND is one of Outside Magazine’s 50 Best Places to Work? Join our team at Viceroy Snowmass, managed by East West Hospitality.

Viceroy Snowmass, located in Snowmass Village, CO is looking for a Housekeeping Manager to join our team. If you enjoy working as a part of a team and have a motivated and positive attitude, we would love to meet you!

Duties Include:

• Knowledge of purchasing, inventory controls, supplies, chemicals and equipment.
• Keeps the housekeeping team focused on guest satisfaction.
• Ensures guest rooms and all accommodations, public areas and colleague areas are cleaned according to operating standards.
• Creates, maintains and ensures compliance with all housekeeping standards and procedures.
• Directs colleagues to strive for continuous improvement and excellence in all areas of responsibility.
• Adheres to an effective inspection program including rooms,public areas, colleague work and locker areas, storage areas and laundry areas.
• Assists with hotel general cleaning schedule and manages execution of work.
• Understands and communicates to colleagues the operating and maintenance procedures of all departmental equipment.
• Can effectively evaluate and implement new cleaning techniques, supplies and equipment.
• Ensures guest room status is communicated to the Front Office in a timely and efficient manner.
• Maintains a strong working relationship with Front Office to ensure effective communications for operational issues.
• Oversees the coordination of turndown service and special needs of VIPs
• Provides effective lost and found procedures.
• Coordinates with Engineering on guest maintenance needs.
• Ensures that all colleagues of the Housekeeping department understand and comply with Loss Prevention policies to prevent accidents and control costs.
• Empowers colleagues to provide excellent customer service.  Establishes effective and clear guidelines so colleagues understand expectations and parameters.
• Ensures regular and on-going communication is happening in all areas of responsibility to communicate expectations and recognize performance.
• Effectively interacts with guests to obtain feedback on product quality and service levels; effectively responds to and handles guest problems and complaints.
• Observes service behaviors of colleagues and provides individual feedback to individuals; continuously strives to improve service performance.
• Each colleague is expected to carry out all reasonable requests by management which the colleague is capable of performing.

Location: Viceroy Snowmass - Snowmass Village, CO

Start Date: ASAP

Employment Type: Full Time Year Round

Schedule: Flexible schedule, some nights, weekends and holidays required

Pay Rate: $70,000 to $75,000

Benefits & Perks:

• Health Insurance - Choose from three plans!
• Dental, Vision, & Accident Insurance
• Life Insurance
• Ski Pass or Equivalent Bonus
• 401(K) Plan with Employer Match
• Paid Time Off & Paid Sick Time
• Career Development Trainings
• Discounts at Eye Pieces & Venture Sports
• Sabbatical Program
• $400 Referral Program
• Employee Assistance Program

Open Until Filled and Fill by 5/30/2026

At East West our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We hope you’ll consider joining us! Visit our website to learn more about East West at eastwest.com.

Minimum Requirements

• Previous housekeeping experience a plus, but not required.

East West Hospitality is an equal opportunity employer and participates in E-verify.

Viceroy Hotels & Resorts inspires travelers with one-of-a-kind authentic lifestyle experiences that bring together provocative design and intuitive service in sought-after locations. A leader in modern luxury, Viceroy’s vibe-led hospitality is guided by the brand promise "Remember to Live," an affirmation to create lifelong memories for each and every guest. As an industry leader in creativity and innovation, our hotels draw upon the diverse backgrounds and talent of our extraordinary team for optimal success.