On Site General Manager - NorthCreek

Position Overview

The On-Site General Manager is responsible for the overall administration and physical operation of the building. This includes supervising on-site staff, coordinating vendors and service providers, supporting financial review processes, maintaining preventative maintenance programs, and serving as the primary liaison for residents.

In a 65-unit luxury setting, this role requires hands-on leadership, attention to detail, responsiveness, and discretion.

Key Responsibilities

Leadership & Staff Oversight

• Supervise and schedule front desk and maintenance personnel.

• Establish clear service standards and ensure professional presentation at all times.

• Provide training, direction, and performance feedback.

Property Operations

• Conduct regular inspections to ensure the building’s appearance, cleanliness, and mechanical systems meet luxury standards.

• Oversee preventative maintenance programs and coordinate timely completion of work orders.

• Manage move-in/move-out procedures and amenity oversight.

Vendor & Contractor Management

• Coordinate and supervise contractors and service providers.

• Maintain strong vendor relationships and monitor quality of work.

• Review and approve invoices in accordance with established procedures.

Financial & Administrative Support

• Review monthly financial statements and collaborate with Accounting to resolve discrepancies prior to Board review.

• Prepare monthly operational reports for the Portfolio Manager and Board.

• Maintain accurate records, logs, and compliance documentation.

Resident Relations

• Serve as the primary point of contact for residents.

• Respond to inquiries and concerns professionally, promptly, and impartially.

• Oversee access control systems, amenity reservations, and package management.

• Maintain a calm, solution-oriented presence in high-expectation situations.

Qualifications

• 5+ years of residential property management experience, preferably in a luxury condominium or high-rise environment

• Experience supervising staff in a service-driven setting

• Strong knowledge of building operations and preventative maintenance programs

• Financial literacy and comfort reviewing monthly financial statements

• Exceptional communication and interpersonal skills

• High level of professionalism, discretion, and attention to detail

• Proficiency with property management software and Microsoft Office

Professional designations (CMCA, AMS, PCAM, or similar) are a plus.

The ideal candidate is:

• Calm and confident under pressure

• Detail-oriented and proactive

• Highly organized

• Service-focused without being reactive

• Comfortable interacting with high-expectation residents and Board members

• Professional in appearance and communication

East West Urban Management offers the opportunity to lead operations at a well-maintained luxury property with an engaged Board and supportive management structure.

Physical Demands, working conditions/ environment; See physical requirements form

Annual Salary - $80,000

Benefits & Perks:

We offer a comprehensive benefits package, health insurance with three plan options, and dental, vision, and accident insurance. Life insurance, and a 401(K) plan with discretionary employer match are also provided. Enjoy paid time off, paid sick time, and career development training. Employees receive discounts at Eye Pieces & Venture Sports, and corporate discounts through Perk Spot. Additional perks include a sabbatical program, a $500 referral program, and an employee assistance program.

Job Closing Date: 4/30/26 or until filled

NOTE:  This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job.

GENERAL:

Employee must fulfill the performance standards of this position and comply with policies, rules and procedures of the Company, including those set out in the Employee Handbook or otherwise communicated (verbal or written) to employees.

This job description is intended to describe the general nature and work responsibilities of the position.  This job description and the duties of this position are subject to change, modification and addition as deemed necessary by the company.  Employees are required to comply with supervisory instructions and perform other job duties, responsibilities and assignments requested by supervisors, managers or other Company officials.

This job description does not constitute an employment contract between the Company and any employee.  This job description will be used for evaluation purposes.

The job responsibilities of this person may include cross training in other functions or positions to ensure satisfactory operation of the department or work area.