Owner Liaison/Accounting Clerk
The Owner Liaison/Accounting Clerk will work in conjunction with the Homeowner Association Administrator to build relationships with owners and provide a high level of service to all owners. Duties include assisting with owner relations issues and concerns, communicating with the operations/engineering team regarding arrivals, inspections, housekeeping issues and entering/dispatching work orders. Other duties will include updating owner lists, inventory lists, ordering supplies, accounts payable processing, accounts receivables, general ledger posting, running periodic financial reports and invoice coding. Will assist in the administration of HOA information, mailings, meeting set up, as well as reconciling owner statements, quarterly billings, unit taxes, and communicating with title companies as needed.
Owner Liaison assists with owner needs, concerns and requests.
Record member credit card and lockbox payments and provide current AR aging.
Produce financial statements for the prior month by the 15th day of the current month.
Main contact for owner reservations, manager annual owner calendars, confirmations, housekeeping requests and billings, and special service amenities.
Responsible for updating and auditing owner accounts and contact information.
Responsible for tracking and auditing homeowner personal insurance coverage.
Work closely with other departments to ensure that homeowner needs, concerns and requests are met.
Develops relationships with homeowners and across internal departments.
Assist in HOA packet, mailings and meeting set up.
Assist in updating homeowner website with owner updates, press releases, HOA information and quarterly financial statements.
Assist in creating quarterly owner newsletter.
Process enrolled owner credit cards for property taxes and locker fees.
Provide online access for individual owners to view their account activity and any balance due.
Hours are M-F, 8-5, with some Saturdays during ski season. Salary commensurate with experience.
Education and/or Experience
College degree preferred or equivalent industry experience. Must have at least one year hotel or condominium experience. Management owner relationships experience in a luxury or 4 star hotel or condominium complex preferred.
Strong verbal and written communication skills.
Working knowledge of Microsoft software programs to include Excel, Word and PowerPoint.
Ability to learn and absorb information. Strong interpersonal skills. Able to remain calm under pressure. Strong organizational skills and ability to multi-task. Strong attention to detail.