Reservations Agent

Provide reservation service to guests and inquiries including but not limited to: taking reservations, making changes to existing bookings, cancelling bookings, and providing further information about the property and the resort. Strive to continually improve guest, owner, and colleague satisfaction and maximize financial performance of the department. 

Essential Duties and Responsibilities:

• Respond to all reservation inquiries via phone, email, and online channels in a prompt, professional, and engaging manner.
• Actively follow up to convert guest inquiries into confirmed bookings by understanding guest preferences: location, style, amenities, and bedding.
• Maintain accurate and detailed records in property management system (Track), ensuring all guest data and special requests are thoroughly documented.

Other Duties and Responsibilities:

• Build strong rapport with guests, fostering loyalty and repeat business through exceptional service.
• Approach all guest needs and inquiries with a positive, proactive, and solution-focused mindset.
• Work closely with on-property teams to ensure seamless execution of guest requests and experiences.
• Be flexible with scheduling, including evenings and weekends as needed
• Crosstrain in related reservation or guest service areas as needed for departmental support

Location: Viceroy Snowmass - Snowmass Village, CO 

Start Date: ASAP 

Employment Type: Full Time Year Round 

Schedule: Flexible schedule, some nights, weekends and holidays required/  Hybrid-Remote

Pay Rate: $24.00 hour  

Benefits & Perks:

• Health Insurance - Choose from three plans!

• Dental, Vision, & Accident Insurance

• Life Insurance

• Ski Pass or Equivalent Bonus

• 401(K) Plan with Employer Match

• Paid Time Off & Paid Sick Time

• Career Development Trainings

• Discounts at Eye Pieces & Hotel Properties

• Sabbatical Program

• $500 Referral Program

• Employee Assistance Program

• Free onsite parking

Open: Until Filled 

Filled By: August 29th 

• Education:  High School Diploma or GED required, additional hospitality training a plus
• Experience: Minimum of 1 year of hotel, reservation, or guest services experience 
• Skills:
  • Strong communication skills in English (Spanish proficiency is a plus)
  • Excellent attention to detail, follow-through, and time management
  • Flexibility to work evenings and weekends
  • Strong computer literacy: knowledge of Microsoft Office, online booking channels, and property management systems preferred

Why East West Hospitality:

At East West our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve.

Our mission is to cultivate and sustain an inclusive and welcoming environment in which everyone thrives and feels like they belong. That starts by living true to our core value, Embracing Diversity. These principles are always top of mind and are never in question.

We hope you’ll consider joining us! Visit our website to learn more about East West at Career Site | East West Family of Companies

East West Hospitality is an equal opportunity employer and participates in E-verify