The Westin Riverfront Resort and Spa is seeking an experienced Reservations Manager to join their collaborative and supportive team in Avon, CO. This position supervises and coordinates activities of employees engaged in booking and coordinating room reservations at the Westin. Reviews all future and in-house reservations to block rooms based on guest requests and owner revenue needs. Reviews and revises inventory and specific room types for sale to ensure maximum room sales potential to coincide with room blocking and owner revenue rotation. Responsible for group reservations setup and managing room blocks including entering rooming lists. Checks rate codes and billing on all future and in-house reservations to ensure 100% accuracy. Reviews and charges all no show reservations. Prepares all materials for incoming packaged reservations with package specific collateral and distribute and educate hotel staff on these offers.
Location: The Westin Riverfront Resort & Spa- Avon, CO
Start Date: ASAP
Employment Type: Full Time, Year Round
Pay: commensurate with experience. Includes annual bonus up to 10% of salary.
Benefits: Eligible for comprehensive benefits package- including health insurance, 401k, PTO and Sick Time Off. Also, eligible amazing perks including discounted associate meals; Explore lodging discounts; bus passes discount; Eye Pieces 30% OFF; discounts at certain local shops; employee referral program up to $200 per hired person; free trainings, spa discounts, discounted gym membership, and more!
At The Westin Riverfront Resort & Spa, you'll find a culture based on excellence, where our vision is to be the leader in hospitality services by being transparent, collaborative and simplifying the complex. We believe in doing the right thing for each other, our community, our environment and those we serve. We make this happen by creating value and sharing our passion for hospitality in the places where we live, work and thrive.
Minimum of one year supervisory experience in a guest facing operation within a resort hotel environment required. Previous experience in hotel reservations preferred. Experience in a branded luxury hotel or resort environment preferred. Experience with Starwood IT systems preferred. High School or equivalent education required, Bachelor’s Degree preferred, or equivalent industry experience.