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East West Hospitality

Resident Services Coordinator - 403rd

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400 E. 3rd Ave., Denver, CO
Description 

The Resident Services Coordinators are the familiar faces providing a welcome greeting to all residents and guests. The Resident Services Coordinator staff position is responsible for delivering the highest level of customer service to the residents and their guests 100% of the time. The Resident Services Coordinator staff interacts with residents to provide assistance and information in response to inquiries, concerns and requests relating to the amenities and services offered at the Four Hundred Third Condominium. Resident Services Coordinator staff members shall exemplify a positive, professional, safe and fun work environment.

Benefits & Perks: 

We offer a comprehensive benefits package, health insurance with three plan options, and dental, vision, and accident insurance. Life insurance, and a 401(K) plan with discretionary employer match are also provided. Enjoy paid time off, paid sick time, and career development training. Employees receive discounts at Eye Pieces & Venture Sports, and corporate discounts through Perk Spot. Additional perks include a sabbatical program, a $500 referral program, and an employee assistance program.

Job Closing Date: 5/31/26 or until filled

 Hourly wage range - $22.00 - $23.00 DOE

Two Shifts: 3pm to 9pm M-F and/or Saturday-Sunday 9am - 4pm

Essential Duties and responsibilities:

  • Deliver the Four Hundred Third Condominium services to residents and guests per the Amenities/Services Offering Summary
    • Delivery shall be by telephone, electronically or face to face
    • Provide these services in a professional, respectful, timely & positive manner
    • Assure compliance with Four Hundred Third Condominium Policies and Procedures
  • The Resident Services Coordinator staff shall strive to achieve the following standards 100% of the time
    • Present a professionally dressed appearance in accordance with Four Hundred Third Condominium guidelines
    • Present a clean and well-groomed appearance
    • Present a positive and non-defensive attitude with all residents, guests, vendors and staff
  • Assure proper security for the residents, their guests and the facility
    • Monitor the property via security cameras as well as first hand observation
    • Assure that guests and vendors login and escort procedures are adhered to
  • Resolve resident and guest problems, issues, inquires and concerns
    • Obtain all relevant information in order to fully understand the situation
    • Seek appropriate assistance as necessary
    • Resolve the situation to the satisfaction of the resident
    • Follow up with the resident, where appropriate, regarding closure or next steps
  • Report/log all maintenance requests, including those from residents, staff, and observations
  • Update and maintain Four Hundred Third Condominium operations and resident information and communication system.
    • Assure accurate resident, guest and vendor information
    • Assure accurate scheduling (enter the date, are, event and special requests)
  • Handle all emergencies according to the property’s Emergency Response Plan (ERP), Standard Operating Procedures and by calling 911 when appropriate
  • Ability to gain & retain trust of internal & external customers
  • Hands on, no job is beneath me approach 
  • Resident Services Coordinator staff shall be well versed with
    • The Amenities/Services Offerings at Four Hundred Third Condominium
    • The Four Hundred Third Condominium Policies and Procedures
    • The Engineering Program
    • The Community Events in the Denver Metro area in general
Minimum Requirements 

Knowledge/Skills and Experience

Education and/or Experience

Experience in customer service/administrative field i.e. hotel, property management, F&B, retail, receptionist.  High School Diploma or equivalent.

Language Skills

Ability to read and comprehend instructions, correspondence, and memos.   

Ability to write correspondence emails. Ability to read and interpret documents in English such as safety rules, operating and maintenance instructions, and procedure manuals.

Ability to effectively listen and comprehend homeowner, guest or vendor requests and concerns.

Ability to speak effectively before groups of customers or employees of organization in English.

Knowledge of Spanish a plus.

Equipment Utilized

Computer, desk phone, key bank machine, copier/printer, tablet

Computer Operations

Microsoft Office (Word, Excel, Outlook)

Building Link

Key bank and fob system

Internet Explorer

Mathematical and Reasoning Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

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