Vice President of Multi Family Operations

East West Hospitality is building a new luxury multi-family operating platform and is seeking a senior leader to shape and lead this next phase of growth.

The Vice President of Multi-Family Operations will establish, scale, and lead East West Hospitality’s multi-family division as a distinct business vertical within our organization.  This role goes well beyond traditional property management.  It is an opportunity to build the strategy, operating model, and brand standards for a growing portfolio of high-end residential and mixed-use communities developed by East West Partners and other future partners. 

The VP will serve as the business leader for this platform, owning financial performance, shaping the resident experience, partnering closely with developers and investors, and positioning East West Hospitality as a best-in-class luxury multi-family operator. This position reports directly to the Chief Executive Officer of East West Hospitality.

What You Will Do:

Build & Lead the Multi-Family Business

• Create and execute the long-term strategy for East West Hospitality’s multi-family division.
• Design a scalable operating platform, including brand standards, service model, systems, and playbooks.
• Lead organizational design, staffing models, and leadership development across markets.
• Establish KPIs, performance benchmarks, and operational scorecards.

Own Financial Performance

• Full divisional P&L ownership with accountability for NOI, margins, and operational efficiency.
• Oversee pricing strategy, rent structures, renewals, and expense management.
• Develop and manage financial models, budgets, and performance forecasts.
• Partner with ownership groups on capital planning, reinvestment strategies, and long-term value creation.

Partner with Developers & Investors

• Serve as the primary operational partner to developers, asset managers, and capital partners.
• Provide operational input during design, programming, amenity planning, and technology selection.
• Support underwriting, operating proformas, and management agreement discussions.
• Represent East West Hospitality in investor and developer conversations and industry forums.

Set the Standard for Resident Experience

• Establish a luxury, hospitality-infused resident experience that differentiates East West in the market.
• Ensure consistency in service delivery, communication, and community engagement across properties.
• Oversee resident satisfaction, reputation management, and retention strategies.

Lead Operations at Scale

• Guide lease-up strategy for new developments and corrective action for underperforming assets.
• Oversee systems selection and implementation (property management platforms, pricing tools, resident apps, access control, emerging technologies).
• Ensure compliance with regulatory, safety, and insurance requirements.

Location: This role is based in Colorado and may be located in the Denver/Front Range or Eagle County area. Regular travel to operating and development sites is expected

Employment Type: Full Time, Year Round

Pay Rate: $150 - $220k annually bonus eligible

Closing: 01/31/2026 or until filed

Who You Are

• You are a senior leader who has built or scaled a multi-family or residential platform, not just managed properties.
• You bring:
• A strategic mindset with the ability to translate vision into execution.
• Deep operational credibility in luxury or institutional multi-family.
• Comfort operating at the intersection of operations, development, finance, and brand.
• A leadership style that builds trust, accountability, and high-performing teams.
• A hospitality-driven approach to residential living.

Qualifications

• 10+ years of progressive leadership experience in multi-family or mixed-use operations, including 5+ years at a senior or executive level.
• Demonstrated success launching or scaling a property management platform or business line.
• Experience leading lease-up and stabilized luxury communities across multiple markets.
• Proven P&L ownership and strong financial acumen.
• Experience collaborating closely with developers, GC teams, asset managers, or investors.
• Strong understanding of hospitality-driven service standards and high-end residential brands.
• Bachelor’s degree in business, real estate, hospitality, or related field preferred.
• CPM, CAM, or similar professional designations preferred.

Benefits & Perks:

• Health Insurance: Medical, Dental, Vision
• Unlimited Time Off & Paid Sick Time
• $1000 Wellness Bonus/ Year
• 401(K) Plan with Discretionary Employer Match
• Discounts at Marriott properties worldwide
• Sabbatical Program
• $500 Referral Program

Why East West Hospitality

East West Hospitality is a values-driven organization with 40 years in luxury hospitality, resort operations, and residential communities. Our culture is defined by:

• Authentic hospitality
• Care for place and people
• Long-term partnerships
• Excellence without pretense

This role offers the rare opportunity to build something enduring - a new business platform within a respected, established organization.