Assistant Director of Front Office

Viceroy Snowmass, located in Snowmass Village, CO is looking for a Assistant Director of Front Office to join our team. If you enjoy working as a part of a team and have a motivated and positive attitude, we would love to meet you.

Duties Include:

• Assist in managing the front office team, including receptionists, concierge, and bell staff.
• Oversee daily front office operations, including check-in/check-out processes, guest services, and reservations.
• Monitor and evaluate staff performance, provide coaching, training, and support as needed.
• Handle guest complaints and concerns with a focus on resolving issues promptly and effectively.
• Ensure all guest interactions are professional, courteous, and meet the hotel’s quality standards.
• Develop and implement strategies to enhance guest satisfaction and loyalty.
• Conduct regular guest feedback reviews and use insights to improve service.
• Assist in developing and implementing front office policies and procedures.
• Monitor room availability and occupancy levels, coordinating with the reservations team to optimize revenue.
• Ensure the front office area is clean, organized, and well-maintained.
• Assist in managing the front office budget, including payroll and operating expenses.
• Review and approve charges, credit adjustments, and other financial transactions.
• Prepare and analyze financial reports related to front office operations.
• Assist in recruiting, hiring, and onboarding new front office staff.
• Provide ongoing training and development opportunities for team members.
• Ensure staff are up-to-date with company policies, procedures, and service standards.
• Ensure compliance with all relevant health, safety, and regulatory requirements.
• Maintain confidentiality of guest information and adhere to data protection regulations.

Implement emergency procedures and ensure staff are trained in safety protocols

Location: Viceroy Snowmass - Snowmass Village, CO

Start Date: ASAP

Employment Type: Full Time Year Round

Schedule: Flexible schedule, some nights, weekends and holidays required

Pay Rate: $75K Annually

Benefits & Perks:

• Health Insurance - Choose from three plans!
• Dental, Vision, & Accident Insurance
• Life Insurance
• Ski Pass or Equivalent Bonus
• 401(K) Plan with Employer Match
• Paid Time Off & Paid Sick Time
• Career Development Trainings
• Discounts at Eye Pieces & Venture Sports
• Sabbatical Program
• $500 Referral Program
• Employee Assistance Program

At East West our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We hope you’ll consider joining us! Visit our website to learn more about East West at eastwest.com.

Minimum Requirements

• Bachelor’s Degree preferred. High School Diploma or equivalent required
• Three (2) to five (4) years of Hotel and/or Front Office operational experience in a luxury property. 1 year of management experience in the Front Office
• Proven team leader with a high level of energy and motivation with a proven track record of living the company's values
• An intermediate to proficient understanding of Computer systems such as: Opera, ALICE, Salto, Microsoft Word, Excel & Outlook is preferred
• Enter and locate work related information using computers and/or point of sale systems
• Ability to spend extended lengths of time viewing a computer screen
• Possess a gracious, friendly, and fun demeanor
• Ability to multitask, work in a fast-paced environment and have a high-level attention to detail
• Maintain positive and productive working relationships with other employees and departments
• Ability to work independently and to partner with others to promote an environment of teamwork
• Must be able to stand or walk a minimum eight-hour shift.
• Must be able observant and quick to respond to various situations while also multitasking and handling stressful situations.
• Must be able to twist, tow (push or pull), reach, bend climb and carry objects as necessary.
• Must have excellent communication skills and be able to read, write, speak and understand English.
• Must be able to work inside and outside at all times of the year as needed, based upon business volumes.
• Knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations

East West Hospitality is an equal opportunity employer and participates in E-verify.

Viceroy Hotels & Resorts inspires travelers with one-of-a-kind authentic lifestyle experiences that bring together provocative design and intuitive service in sought-after locations. A leader in modern luxury, Viceroy’s vibe-led hospitality is guided by the brand promise "Remember to Live," an affirmation to create lifelong memories for each and every guest. As an industry leader in creativity and innovation, our hotels draw upon the diverse backgrounds and talent of our extraordinary team for optimal success.