Assistant General Manager

Are you a proactive problem-solver with a passion for hospitality and a knack for organization? The Riverfront Lodge is looking for a driven and detail-oriented Assistant General Manager to help lead the day-to-day operations of our HOA, Homecare, and Rental programs. In this dynamic role, you’ll work side-by-side with the General Manager to ensure seamless communication with owners and vendors, provide outstanding guest service, and manage front office responsibilities-from inspections and check-ins to payment processing and package delivery.

We’re seeking someone who thrives in a fast-paced, service-forward environment-someone who follows through, communicates clearly, and takes pride in doing things right the first time. If you're action-oriented, hospitality-minded, and ready to make a real impact, we want to meet you.

Let’s elevate the guest and owner experience-together.

Responsibilities include:

• Leads by example to create a culture of accountability, approachability, and integrity, embodying the core value of "doing the right thing."

• Builds, mentors, and evaluates the property management team, offering clear guidance, constructive feedback, and support during tough conversations.

• Maintains hands-on knowledge of daily operations, performing inspections/walks of the properties and front desk duties.

• Drives operational consistency by creating and refining SOPs, managing expenses with discipline, and contributing to budget planning and board meeting prep.

• Delivers seamless communication across departments, with owners, guests, and team members, including proactive coordination of arrivals, departures, and pre-arrival planning.

• Manages listings and onsite logistics, including OTA and agency visibility, FAM/site tours, and ski equipment/package deliveries, while cultivating strong relationships with owners and guests.

Location: Riverfront Lodge & Townhomes | Avon

Start Date: ASAP

Employment Status: Full Time, Year Round

Pay Rate: $31 - $34.50 / hour

Schedule: Friday - Tuesday during winter and summer, Monday - Friday during spring and fall, holidays and weekends required

Posting Closes: 5/23/2025 or when filled

The ideal candidate brings strong communication skills, with the ability to interpret technical journals, financial reports, and legal documents, while confidently engaging with customers, regulatory agencies, senior leadership, and boards. They have a keen eye for identifying general home maintenance needs and ensuring timely follow-up on repairs. Physically, the role requires the ability to lift up to 50 lbs, climb stairs and ladders, kneel, and remain on their feet for extended periods-up to 8 hours per day. A valid driver’s license is required, and a CMCA certification is preferred.

Benefits & Perks:

Enjoy a range of enticing benefits, including onsite parking (subject to availability), discounted meals, and comprehensive health insurance with three plans to choose from. We also offer dental, vision, and accident insurance, as well as life insurance and a 401(K) plan with discretionary employer match. Take advantage of paid time off and paid sick time, and participate in our Winter Incentive Program, which includes an EPIC Merchant pass or an end-of-season equivalent bonus, depending on your start date. Enhance your career with our development trainings, and stay fit with a discounted gym membership at The Athletic Club Westin. Enjoy discounts at Eye Pieces and Venture Sports, as well as corporate discounts with Perk Spot. Our sabbatical program, $500 referral program, and employee assistance program provide additional support and incentives. Join us and experience these exceptional benefits!

Why East West:

The East West Family of Companies dates back over 30 years and is headquartered in the Mountains of Colorado but operates from the beaches of Hawaii to the bayou of South Carolina. We embrace a startup mindset, are always looking for the best way to do things and are continually reinventing ourselves to serve our customers and communities. Our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We’re a privately owned company and believe strongly in being transparent, authentic, and collaborative: it’s about doing the right thing - not just the easy one. 

We hope you’ll consider joining us! Visit our website to learn more about East West at jobs.eastwest.com/culture.