Job Description

Date Posted:
Snowmass Mountain Lodging
45 Wood Rd
Snowmass Village
United States of America

Snowmass Mountain Lodging is looking for an Assistant Owner Relations Manager to join our team in Snowmass Base Village!

The Assistant Owner Relations Manager assists the Owner Relations Manager with all owners in the Snowmass Mountain Lodging rental program. In addition, they will actively promote Snowmass Mountain Lodging as the rental company of choice among current and prospective owners and actively pursue new owner relationships. AORM will act as the liaison between the owners and all internal SML departments to ensure that all owner needs are met in a timely and satisfactory manner.

Essential Duties and Responsibilities:

1. Assist as liaison for Owners with SML Sales & Marketing, Reservations, Engineering, Housekeeping, Garage, and Guest Services departments

2. Assist ORM with coordinating with owners to reserve residence for owner and guest of owner use

3. Ensure service levels are maintained at the highest level by using all internal and external resources necessary

4. Direct and coordinate repairs in units with Engineering and Housekeeping as needed

5. Have a clear understanding of the Association guidelines and owner responsibilities and educate owners as needed

6. Assist with regular residence inspections and pre-owner arrival inspections

7. Coordinate preventive maintenance and housekeeping cleans with those departments

8. Review monthly owner statements in conjunction with accounting department to ensure all credits and debits are accounted for and document properly

9. Meet with potential and new owners regarding Snowmass Mountain Lodging Rental Management program

10. Negotiate and manage contracts between owners and management company

11. Maintain accuracy of all owner billing, rental management contracts, ACH and tax forms, and other necessary documents

Other Duties and Responsibilities:

1. Professionalism and attention to detail while ensuring profitability for the company and owners

2. Ability to handle multiple projects

3. Responsible for ensuring exceptional customer service to existing owners and targeted resident owners

4. Develop and maintain professional relationships with Real Estate Brokers and Agents to expand business opportunities

5. Knowledge of local real estate

6. Attends all regularly scheduled meetings (property, regional or corporate)

7. Other duties as assigned.

Job Specifications/Qualifications:

High School graduate or equivalent experience required

College degree preferred

Prior experience in hospitality or guest service industry required

Language: Fluency in English required; knowledge of Spanish a plus

Computer Operations: Computer knowledge including but not limited to proficient skills in Microsoft Office, TracNcare, and IQWare Property Management Systems (TSQ/RDP)

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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