Assistant Owner Relations Manager

The Assistant Owner Relations Manager assists the Owner Relations Manager with all owners in the Snowmass Mountain Lodging rental and homecare programs. In addition, they will actively promote SML as the rental company of choice among current and prospective owners and actively pursue new owner relationships. AORM will act as the liaison between the owners and all internal SML departments to ensure that all owner needs are met in a timely and satisfactory manner. 

Key Responsibilities:

• Assist as liaison for Owners with SML Sales & Marketing, Reservations, Engineering, Housekeeping, Garage, and Guest Services departments 

• Assist ORM with coordinating with owners to reserve residence for owner and guest of owner use 

• Ensure service levels are maintained at the highest level by using all internal and external resources necessary 

• Direct and coordinate repairs in units with Engineering and Housekeeping as needed 

• Have a clear understanding of the Association guidelines and owner responsibilities and educate owners as needed 

• Assist with regular residence inspections and pre-owner arrival inspections 

• Coordinate preventive maintenance and housekeeping cleans with those departments 

• Review monthly owner statements in conjunction with accounting department to ensure all credits and debits are accounted for and document properly 

• Meet with potential and new owners regarding Snowmass Mountain Lodging Rental Management program 

• Negotiate and manage contracts between owners and management company 

• Maintain accuracy of all owner billing, rental management contracts, ACH and tax forms, and other necessary documents

Other Duties and Responsibilities:

• Professionalism and attention to detail while ensuring profitability for the company and owners 

• Ability to handle multiple projects 

• Responsible for ensuring exceptional customer service to existing owners and targeted resident owners 

• Develop and maintain professional relationships with Real Estate Brokers and Agents to expand business opportunities 

• Knowledge of local real estate 

• Attends all regularly scheduled meetings (property, regional or corporate) 

• Other duties as assigned.

Location: Snowmass Mountain Lodging

Employment Type: Full Time, Year Round

Start Date: 7/14/2025

 Pay Rate:  $35.00

Apply by 7/14/2025

"Open until filled."

Benefits & Perks:

• Health Insurance - Choose from three plans!
• Dental, Vision, & Accident Insurance
• Life Insurance
• 401(K) Plan with discretion Employer Match
• Paid Time Off & Paid Sick Time
• Career Development Trainings
• Sabbatical Program
• $500 Referral Program
• Employee Assistance Program

Education and Experience:

• High School diploma or equivalent experience required; college degree a plus.
• Prior experience in hospitality or guest service industry required.
• Continuing education as directed by division and corporate programs if needed.

Language Skills:

• Fluency in English required; knowledge of Spanish is a plus.

Computer Skills:

• Computer knowledge including but not limited to proficient skills in Microsoft Office, Track, TSW, Latch, Alice  Property Management Systems (TSW/RDP. TBD)

Why East West Hospitality:

At East West our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve.

Our mission is to cultivate and sustain an inclusive and welcoming environment in which everyone thrives and feels like they belong. That starts by living true to our core value, Embracing Diversity. These principles are always top of mind and are never in question.

We hope you’ll consider joining us! Visit our website to learn more about East West at jobs.eastwest.com

East West Hospitality is an equal opportunity employer and participates in E-verify.