Assistant Resident Services Manager

The Assistant Manager is an active participant on the Pinnacle management team.  The AM will assist the Manager in the daily operation of the building and take on their responsibilities in their absence.  The AM’s primary focus will be on front desk operations, staffing, and violation inspections.  The AM must be hospitable toward both external and internal customers, professional, assertive, and quick thinking as the scope of the building, staffing and resident issues vary from day-to-day.  Must be comfortable working in a continuously changing work environment.

This position is Part Time, Weekends Required

$28-30 per hour - 24 hours per week

Location: Pinnacle at City Park South HOA

Posting Closing Date: 12/31/2024 or until filled

Essential Duties and responsibilities

• All Front Desk Processes, including training and updating processes should it be necessary
• Staffing, training, coaching, and scheduling of 24hr. desk, including requests off
• The ability to fill in at the front desk when needed (any shift)
• Payroll processing
• Supervision of staff, including being present at the front desk
• Ordering supplies for front desk and all common areas
• Appropriate resolution of referred owner concerns
• Daily oversight of common areas, including lobby, hallways, club room, pools, garages
• Perform bi-weekly violation walks through property and all common areas.
• Ensure all owners and guests comply with the condo declaration, rules & regulations
• Manage coordination and general needs of all guest suite and amenity reservations
• Work with the Social Committee to coordinate special property-wide events.  This would include working with vendors, caterers and purchasing liquor.
• Special Projects
• Attend all board meetings, including working sessions
• Keep a viable presence in the job market for top talent through different job sites
• Ability to communicate effectively both written and verbal
• Active listening skills
• Ability to gain & retain the trust of internal and external customers.
• Hands on, no job is beneath me approach to management 
• Intermediate knowledge of Microsoft applications & office equipment
• Ability to lift heavy objects when required
• Other duties as assigned. 

Education and/or Experience

• Sustained background in Hospitality i.e. high-end hotel/resort/property management like experience a must.
• Supervisory or management experience strongly recommended. 
•  College graduate and/or professional certificate preferred.
• Must have a desire to help people - owners, guests, staff & alike.
• Maintenance/housekeeping orientated.

Language Skills

• Ability to read and comprehend instructions, correspondence, and memos. Ability to write correspondence emails. Ability to read, analyze, and interpret common scientific and technical journals, and legal documents.  Ability to effectively listen and comprehend employee requests and concerns.
• Ability to respond to complaints from customers in a professional manner.  Ability to write effective communication to convey needs of members to management and operations.
• Ability to effectively present information to top level clients and colleagues.

Equipment Utilized

• Computer, phone, copy machine fax, basic office equipment

Computer Operations

• Proficient in Microsoft Office, Excel, Outlook, Power Point, Website, Internet Knowledge

Mathematical and Reasoning Skills

• Must be proficient in basic math/algebraic calculations. 
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.

Certificates, Licenses, Registrations

• M100 or CMCA preferred, or ability to obtain
• Verbal warning, written warning, suspension, termination of employees.
• Responsible for revenue goals and expenses guidelines as directed by Manager in annual budget and forecast.
• Act as Manager on Duty when needed by overseeing multiple departments

Posting closin