Aura Owner Services Agent

The Aura Owner Services Agents are the key contact for all owners and guests of Aura. They will act as the liaison between the owners, guests and all internal SML departments to ensure that all owner and guests needs are met in a timely and satisfactory manner. 

• Keep owners informed about fun, personalized events and opportunities in the Roaring Fork Valley before their arrival. Assist with reservations for local restaurants, tours, spas, rentals and ski school.
• Help arriving owners and guests get luggage from the Aura the garage.  
• In conjunction with Snowmass Mountain Lodging, help with grocery requests to ensure that groceries are stocked for owner / guest arrival. 
• During prime season, stock self-serve coffee and snack bar and stock and monitor self-serve après ski bar. 
• Provide owners and guests luge shuttle services in Base Village. 
• Sign for and sort arriving packages for owners and guests in package room. 
• Oversee implementation of the Aura and Base Village Parking Management Plan. Coordinate any overflow parking situation, as well as guest parking. 
• Regular walks of the property to make sure that common areas are clean (Auto court, delivery pull off, garage, spa, lounge, ski and bike storage).  
• Work with SML maintenance and housekeeping teams to inventory, order, restock, and maintain all common-area supplie

Location: Viceroy Snowmass Mountain Lodging 

Start Date: December 1st 2024

Employment Type: Full Time Year Round

Schedule: Flexible schedule, some nights, weekends and holidays required

Pay Rate: $25 an Hour 

Benefits & Perks:

• Health Insurance - Choose from three plans!
• Dental, Vision, & Accident Insurance
• Life Insurance
• Ski Pass or Equivalent Bonus
• 401(K) Plan with Employer Match
• Paid Time Off & Paid Sick Time
• Career Development Trainings
• Discounts at Eye Pieces & Venture Sports
• Sabbatical Program
• $500 Referral Program
• Employee Assistance Program

High School graduate or equivalent experience required. College degree a plus. Prior experience in hospitality or guest service industry required. 

Computer knowledge including but not limited to proficient skills in Microsoft Office, Alice,Track. 

 At East West our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We hope you’ll consider joining us! Visit our website to learn more about East West at eastwest.com.