Bell Captain - The Residences Bachelor Gulch
Lead luxury arrivals and departures at The Residences Bachelor Gulch as Bell Captain! Guide a top-notch team welcoming owners and guests, handling luggage, valet, shuttles, and storage—all while delivering flawless, high-standard service. If this sounds like you, and you thrive on creating exceptional guest experiences, we’d love to meet you!
Duties Include:
Lead and supervise bell staff: Plan, assign, and monitor work, set priorities, provide training, troubleshoot issues, and ensure high-quality service, especially in the absence of the Owner Services Manager.
Guest arrivals and departures: Assist with luggage, escort owners/guests to residences, explain residence features, ensure proper handling of personal items, and coordinate safe and timely transportation of luggage and vehicles.
Shuttle and vehicle operations: Oversee in-house shuttle schedule, drive safely, maintain company vehicles, and ensure all guest vehicles are properly marked and accounted for.
Communication and information service: Respond to guest requests and inquiries, provide information on resort policies, services, and amenities, and maintain professional radio and telephone etiquette.
Operational support and property upkeep: Manage bell office and storage areas, ensure cleanliness of porte-cochere and workspaces, handle incoming/outgoing packages, report maintenance issues, and contribute to team efficiency and safety.
Check This Out: Mountainside workplace with merchant passes available for all full-time employees! Great team and a fun place to work!
Location: The Residences Bachelor Gulch - Beaver Creek, CO.
Start Date: 11/05/2025
Employment Type: Full Time, Year Round
Pay Rate: $18 / hour plus tips
Schedule: Flexibility is required. Morning shifts (starting as early as 6am) Mid shifts & Night shifts (finishing as late as 11:30pm).
Posting Closing Date: 10/28/2025 or until filled
Our ideal Bell Captain: A natural leader and team player who thrives on delivering exceptional guest experiences. You communicate clearly with staff, management, and guests, adapt easily to different styles, and handle guest needs with professionalism and efficiency. You know the ins and outs of luggage handling, resort procedures, and local amenities, and you’re organized, proactive, and ready to jump in wherever needed to keep the team—and the guest experience—running smoothly.
Benefits & Perks:
In addition to onsite parking, our benefits package is designed to enhance your overall experience and well-being. Enjoy Marriott Hotel Discounts Worldwide, a Winter Incentive Program for full-time employees, and generous Paid Time Off year-round. Choose from three Health Insurance plans, along with Dental, Vision, & Accident Insurance, and Life Insurance, all available for full-time staff. We offer a 401(K) Plan with a discretionary employer match. Our commitment to your growth includes Career Development Trainings and Discounted Gym Memberships at The Athletic Club Westin. You’ll also benefit from Discounts at Eye Pieces, Corporate Discounts through Perk Spot, a Sabbatical Program, and a $500 Referral Program. Join us and experience a comprehensive benefits package that supports your professional growth and personal well-being!
Why East West:
At East West Hospitality our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We strive to cultivate and sustain an inclusive and welcoming environment in which everyone thrives and feels like they belong.
We hope you’ll consider joining us! Visit our website to learn more about East West at jobs.eastwest.com/culture.