Chief Operating Officer - Internal Candidates ONLY

The Chief Operating Officer (COO) is a key member of the EWH Executive Committee, responsible for driving operational excellence, business growth, and an exceptional service culture across East West Hospitality’s diverse portfolio of managed properties. Reporting directly to the CEO, the COO oversees all facets of hospitality operations, association management, rental operations and residential services. The COO ensures alignment with EWH’s why, vision, values, and strategic goals, while fostering high-performing teams and long-term partnerships with owners, boards, employees, and guests.

The COO has responsibility for and oversight of EWH’s property management, association management, and rental operations for our mountain-based operations (Colorado, California and Utah) as well as South Carolina.

Key Responsibilities:

Strategic Leadership

• Partner with the CEO and Executive Committee to refine and execute the 24-month strategic plan.
• Translate company vision and goals into actionable operational initiatives across all departments.
• Champion the company's culture, values, and brand promise in every interaction and decision.

Operational Oversight

• Lead day-to-day operations across all regions, ensuring consistency, quality, and efficiency.
• Oversee General Managers and Regional Leaders, providing guidance, mentorship, and accountability.
• Establish operational KPIs and reporting systems to track financial performance, guest satisfaction, and employee engagement.

Growth & Innovation

• In conjunction with the Chief Development Officer, evaluate and pursue new business opportunities, including management contracts, acquisitions, and development partnerships.
• Identify operational innovations and technologies that improve service delivery and profitability.
• Lead integration efforts for new properties, associations, and business lines.

Owner & Board Relations

• Maintain trusted, strategic relationships with HOA boards, owners, developers, and key stakeholders.
• Attend board meetings, present operational and financial updates, and manage escalated concerns.
• Ensure operational practices align with legal and contractual requirements.

Team Leadership

• Cultivate a culture of performance, accountability, and recognition among operational leaders.
• Partner with HR on talent strategy, succession planning, and leadership development.
• Drive workforce planning and resource allocation to support seasonal and long-term demands.

Location: Avon, CO Corporate Office - Ability to travel up to 25% of the time

Start Date: ASAP

Employment Type: Full Time, Year Round

Pay Rate: $225 - $275k annually

Closing: 06/30/2025

Required:

• 10+ years of senior or executive-level hospitality, association management and/or property management leadership experience
• Proven success managing multi-site, service-driven operations in resort or high-end residential markets
• Deep knowledge of association management, property management, rental operations, and luxury service expectations
• Exceptional communication, interpersonal, and relationship-building skills
• Strategic thinker with strong financial acumen and data-driven decision-making skills

Preferred:

• Bachelor’s or Master’s degree in Hospitality Management, Business Administration, or related field
• Experience working in privately held, purpose-driven companies
• Familiarity with mountain resort and urban market

Core Competencies:

• Operational Excellence
• Executive Leadership & Influence
• Strategic Planning & Execution
• Financial Stewardship
• Service Innovation
• Employee Engagement & Culture Building
• Stakeholder & Owner Relations                                

Attributes of a Successful COO at East West Hospitality

At East West Hospitality (EWH), our 'Why' is Connections That Matter, and our vision is to be the most trusted hospitality company and employer of choice built on enduring relationships.  These demand a Chief Operating Officer (COO) who leads with both operational excellence and relational depth.  The following attributes define a successful COO at EWH:

• Relationship-Centered Leader who builds trust at all levels, listens deeply, and communicates with empathy.
• Values-Driven Decision Maker who aligns actions with purpose, leads with integrity, and protects EWH’s culture of belonging and collaboration.
• Strategic Operator who translates vision into systems, drives performance, and stewards' sustainable financial growth.
• Servant Leader and Talent Developer who grows people, fosters high-trust teams, and leads with humility.
• Adaptive and Future-Focused Leader who embraces innovation, leads through change, and scales growth without sacrificing service quality.
• Industry-Credible and Locally Rooted Professional who understands resort markets, engages with communities, and earns the respect of boards, partners, and peers.

In Summary: A successful COO at East West Hospitality is a relational strategist, a people-first operator, and a cultural steward.  They drive performance through alignment and care, creating operational excellence that is powered by enduring relationships - the very core of what EWH stands for.

Benefits & Perks:

• Health Insurance: Medical, Dental, Vision
• Unlimited Time Off & Paid Sick Time
• $1000 Wellness Bonus/ Year
• 401(K) Plan with Discretionary Employer Match
• Discounts at Marriott properties worldwide
• Sabbatical Program
• $500 Referral Program

Why East West Hospitality:

At East West Hospitality our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We strive to cultivate and sustain an inclusive and welcoming environment in which everyone thrives and feels like they belong.