Director of Hospitality

Join The Charter at Beaver Creek, managed by East West Hospitality, as our next Director of Hospitality! As the cornerstone of our commitment to luxury and personalized service, you’ll lead a dynamic team to ensure that every guest enjoys an unforgettable stay, while also nurturing strong, lasting relationships with property owners. By seamlessly managing guest services and owner communications, you’ll be the driving force behind our reputation for excellence, making sure that both guests and owners feel valued and cared for at every turn.

Duties Include:

As Director of Hospitality, you'll lead and manage the guest services team to deliver exceptional and consistent service. You'll oversee front desk operations, guest relations, and owner services, ensuring seamless service delivery. Your role will involve developing and implementing service standards and procedures to enhance the guest experience, while promptly and professionally addressing any concerns or complaints. Building and maintaining strong relationships with both guests and property owners will be key, as will coordinating with other departments to efficiently meet their needs. You'll recruit, train, and mentor staff, fostering a positive and collaborative team environment. Additionally, you'll prepare and manage the guest services budget, ensuring cost-effective operations. By monitoring guest feedback and reviews, you'll continuously improve service and satisfaction. You'll also ensure compliance with health, safety, and regulatory requirements, communicate regularly with property owners on performance and maintenance updates, and develop owner engagement programs to enhance satisfaction and loyalty. Organizing and hosting special events and activities to elevate the guest experience will be an important aspect of this role.

Location: Beaver Creek, CO

Start Date: ASAP

Employment Status: Full Time, Year Round (40 hours/week) 

Pay Rate: $80,000-$95,000

Schedule: 40 hours a week, weekends and holidays may be required based on business needs

The ideal candidate will possess strong leadership skills to inspire and develop a high-performing team, along with the ability to build and maintain relationships with guests, owners, and team members. Excellent communication, quick problem-solving, and a customer-centric mindset are essential. Attention to detail, adaptability in a fast-paced environment, and professionalism are crucial. Qualifications include 5+ years of luxury hospitality experience with 2+ years in leadership, preferably with a Bachelor's degree in Hospitality Management or a related field. Proficiency in hotel management software, financial acumen, and knowledge of compliance standards are required, with additional language skills being a plus.

Benefits & Perks:

Onsite Parking in Beaver Creek village year round!; Ski/Mountain Bike Breaks! Health Insurance - Choose from three plans! Dental, Vision, & Accident Insurance; Life Insurance; 401(K) Plan with Discretionary Employer Match; Paid Time Off & Paid Sick Time; Winter Incentive EPIC Merchant Pass Program (eligibility dependent on start date); Career Development Trainings; Discounted Gym Membership at The Athletic Club Westin; Discounts at Eye Pieces & Venture Sports; Sabbatical Program; $500 Referral Program; Employee Assistance Program

Why East West Hospitality

At East West Hospitality our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We strive to cultivate and sustain an inclusive and welcoming environment in which everyone thrives and feels like they belong.

We are: Entrepreneurial, Local, Transparent, Supportive, Personal, and Collaborative.

Based in Colorado, East West Hospitality has more than 35 years of success managing some of the world’s favorite resort communities and urban centers. We specialize in association, rental and property management, hotels, spas, fitness, restaurants, and retail operations with locations in Colorado, South Carolina, California, and Hawaii. We have over 1,500 employees who are sharing their passion for hospitality in the places where they live, work, and thrive.

We hope you’ll consider joining us! Visit our website to learn more about East West at jobs.eastwest.com/culture.