Director of Multi-Family Operations

East West is seeking an experienced Director of Multi-Family Operations to lead leasing operations across multiple residential properties, starting with The Fenland, a luxury build-to-rent community of 50 townhomes on Daniel Island. This marsh-front community, nestled on 5.5 acres, is set to welcome its first tenants in Spring 2025. As part of our expansion into the Charleston leasing market, this is a key role for a leader who can drive occupancy success while delivering an exceptional tenant experience.

As the Director of Multi-family Operations, you will spearhead the setup of leasing strategies, from initial hands-on management to overseeing division-wide operations. You'll collaborate with development teams, establish effective leasing processes, and play a pivotal role in our growth across residential markets.

If you're a strategic thinker ready to drive leasing success and build a high-performing team, we invite you to join us at East West and help shape the future of our communities.

Key Responsibilities:

• Strategic Leadership: Develop and implement leasing strategies to meet occupancy and revenue goals, analyze market trends, and refine approaches across properties.
• Operations Set Up & Management: Lead the launch of the leasing division and launch operations of The Fenland, setting up systems, staffing, and managing the lease-up process. Oversee property management software integration.
• Collaboration: Partner with development and marketing teams to align leasing goals, contribute to design considerations, and drive promotional campaigns.
• Financial Oversight: Manage leasing budgets, financial projections, and investor reporting while leveraging data analytics for strategic decisions.
• Team Development: Recruit, train, and lead leasing agents, fostering a culture of accountability and service excellence.
• Customer Experience: Enhance tenant satisfaction through proactive communication, prompt issue resolution, and strong community relations.

Location: Daniel Island, SC | Greater Charleston Area

Start Date: November 2024

Employment Type: Full Time Year Round

Pay Rate: DOE

• Education: Bachelor’s degree in Business, Real Estate, or related field; Property management certification (e.g., CAM, CPM) required; Real estate license preferred.
• Experience: 5+ years in multi-family leasing with 3+ years in a leadership role. Proven track record of successfully launching and managing leasing operations, including property management software implementation.
• Skills: Strong leadership, negotiation, and team-building skills. Excellent communication, customer service, and organizational abilities. Proficiency in Microsoft Office.

Benefits & Perks:

• Comprehensive Health, Dental, Vision, Accident, Life, and Pet Insurance
• 401(K) with discretionary Employer Match
• Unlimited Time Off, Paid Sick Time, Volunteer Time
• Sabbatical Program
• Career Development Opportunities
• Employee Assistance Program

Why East West Hospitality:

At East West Hospitality our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We strive to cultivate and sustain an inclusive and welcoming environment in which everyone thrives and feels like they belong. 

We are: Entrepreneurial, Local, Transparent, Supportive, Personal, and Collaborative.

Based in Colorado, East West Hospitality has more than 35 years of success managing some of the world’s favorite resort communities and urban centers. We specialize in association, rental and property management, hotels, spas, fitness, restaurants, and retail operations with locations in Colorado, South Carolina, California, Utah, and Hawaii. We have over 1,500 employees who are sharing their passion for hospitality in the places where they live, work, and thrive.

We hope you’ll consider joining us! Visit our website to learn more about East West at jobs.eastwest.com/culture.