Front Desk Agent - Frontgate

Join Our Team at Frontgate | Avon, Managed by East West Hospitality

Do you have a passion for hospitality and a drive to create memorable experiences? We are looking for friendly, organized, and proactive individuals to join our team as Front Desk Agents. The Front Desk Agent is the first point of contact for owners and guests, delivering exceptional service and managing front desk operations. 

At Frontgate | Avon, we are committed to developing a culture of genuine hospitality. If you're an enthusiastic team player eager to build strong relationships with owners and guests, we want to hear from you!

Key Responsibilities:

• Greet and welcome guests upon arrival and departure, handling check-ins, check-outs, and reservations with professionalism and care.  
• Provide exceptional customer service by responding promptly to guest requests and complaints, ensuring high levels of satisfaction.  
• Collaborate with housekeeping and maintenance teams to ensure owner and guest needs are met and communicate effectively with other departments for a seamless experience.  
• Manage incoming and outgoing mail and packages, and assist with administrative tasks such as filing, data entry, and record-keeping.  
• Maintain a clean, organized front desk area while ensuring the property is safe, clean, and well-maintained.

Location: Frontgate | Avon, CO

Start Date: 11/15/2024

Employment Type: Full-Time, Seasonal

Pay Rate: $20-22/hour, depending on experience

Schedule: Monday - Friday

Posting Closing Date: 11/5/2024 (or until filled)

The ideal candidate will have a high school diploma or equivalent (preferred) and previous front desk experience is a plus. They should maintain a professional appearance and possess a friendly, helpful demeanor to address guest needs and concerns. Strong verbal and written communication skills are essential for interacting with guests and colleagues, along with the ability to multitask efficiently, handling calls, check-ins, and more simultaneously. Familiarity with property management systems, phone systems, and basic computer applications is important, as is the ability to collaborate effectively with other staff members to ensure smooth operations.

Benefits & Perks

Onsite Parking, easy location to access outside the resort gates, convenient scheduling (no super early or late-night shifts). 401(K) Plan with Discretionary Employer Match; Paid Sick Time; Winter Incentive EPIC Merchant Pass Program (eligibility dependent on start date); Career Development Trainings; Discounts at Eye Pieces & Venture Sports; Sabbatical Program; $500 Referral Program; Employee Assistance Program

Why East West Hospitality

At East West Hospitality our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We strive to cultivate and sustain an inclusive and welcoming environment in which everyone thrives and feels like they belong.

We hope you’ll consider joining us! Visit our website to learn more about East West at jobs.eastwest.com/culture.