Front Desk Agent - Poste Montane

$1,000 Hiring Bonus!

This position is open to applicants who can work full-time, year-round.

Be part of a team that turns every stay into a memorable experience! Poste Montane Lodge is looking for a Front Desk Agent who thrives on hospitality, loves interacting with guests, and has a sharp eye for detail. You’ll greet guests, manage check-ins and check-outs, handle inquiries, and solve problems with a smile—making every visit seamless and special.

If you’re dependable, personable, and energized by creating exceptional experiences, this is your chance to join a professional, guest-focused team in the heart of Beaver Creek. Bring your positive attitude and professionalism—help us set the standard for mountain luxury hospitality!

What You’ll Do:

• Create VIP-worthy stays by greeting owners and guests with genuine hospitality, handling check-ins/outs, and resolving issues with ease.
• Keep operations running smoothly by managing reservations, payments, and daily tasks, while assisting with maintenance requests, inspections, and minor upkeep.
• Be the hub of communication by working closely with Housekeeping and Maintenance to keep everything seamless and guest-ready.
• Care for our lodge by maintaining public spaces, assisting with breakfast service and events, and tackling light maintenance projects.
• Share your local know-how by providing expert recommendations, booking activities, and assisting with luggage and shipping for a hassle-free guest experience.

Location: Poste Montane- Beaver Creek, CO

Start date: ASAP

Employment type: Full Time, Year Round.

Pay: $23 - $26 / hour + $1000 Hiring Bonus (1/2 paid after 60 days, 1/2 paid after 90 days)

Schedule: 8hrs/day; Saturday-Wednesday; hours may vary

Job Closing Date: 11/22/2025 or until filled

Ideal candidates will have a friendly demeanor, think quickly on their feet, and communicate effectively while working well with others. A High School Diploma or GED is required, along with prior customer service experience. Fluency in English is essential, and knowledge of additional languages is a plus. Candidates should be comfortable using various office equipment and familiar with property management software (RDPWIN) and Microsoft Office. Strong mathematical and reasoning skills are crucial, enabling them to resolve issues calmly and efficiently.

Benefits & Perks: 

We offer a comprehensive benefits package, including on-site parking in the heart of Beaver Creek, health insurance with three plan options, and dental, vision, and accident insurance. Life insurance, a winter incentive program with a merchant pass or equivalent bonus, and a 401(K) plan with discretionary employer match are also provided. Enjoy paid time off, paid sick time, and career development training. Employees receive discounted gym memberships at The Athletic Club Westin, discounts at Eye Pieces & Venture Sports, and corporate discounts through Perk Spot. Additional perks include a sabbatical program, a $500 referral program, and an employee assistance program.

Why East West Hospitality:

At East West Hospitality our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We strive to cultivate and sustain an inclusive and welcoming environment in which everyone thrives and feels like they belong.

We hope you’ll consider joining us! Visit our website to learn more about East West at jobs.eastwest.com/culture