Front Desk Agent Viceory

Are you interested in working for the company that won No.1 Large Company in the Colorado 2019 Top Work Places Awards AND is one of Outside Magazine’s 50 Best Places to Work? Join our team at Snowmass Mountain Lodging, managed by East West Hospitality.

Viceroy Snowmass, located in Snowmass Village, CO is looking for a Front Desk Agent to join our team. If you enjoy working as a part of a team and have a motivated and positive attitude, we would love to meet you!

As a Front Desk Agent at Viceroy Snowmass, you will be the first point of contact for our guests, creating a warm and welcoming arrival experience that reflects the elegance and service excellence of the Viceroy brand. Your role is to ensure each guest feels valued, informed, and cared for throughout their stay.

Location: Viceroy Snowmass, Managed by East West Hospitality - Snowmass Village, CO

Employment Type: Full Time, Year Round 

Start Date: June 2025

Pay Rate: $22/Hour 

Schedule: Flexible Schedule, some nights, weekends, and holidays required

Apply by - June 15th 2025

Open until Filled 

Essential Responsibilities

• Warmly greet and check in guests with efficiency and a personal touch.
• Handle guest check-outs with professionalism and attention to detail.
• Accurately manage guest reservations, cancellations, and modifications.
• Respond to guest inquiries in person, by phone, or via email in a prompt, courteous manner.
• Maintain knowledge of hotel amenities, services, and local attractions to assist guests effectively.
• Coordinate with housekeeping, bell services, and other departments to ensure guest satisfaction.
• Operate PBX phone system directing calls and handling guest requests
• Handle guest complaints or issues with empathy, urgency, and discretion; escalate as necessary.
• Assist with lobby activations and any amenities as needed.
• Ensure accurate billing and handle financial transactions securely.
• Uphold Viceroy ideology and service standards to deliver a consistently elevated guest experience.
• Maintain a polished, professional appearance and demeanor at all times.

Ideal Qualities:

• Friendly, genuine, and confident communicator
• Detail-oriented and organized, even under pressure
• Strong sense of ownership and responsibility
• Committed to providing luxury-level service with warmth and sincerity

Why East West Hospitality:

At East West Hospitality our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve.

Our mission is to cultivate and sustain an inclusive and welcoming environment in which everyone thrives and feels like they belong. That starts by living true to our core value, Embracing Diversity. These principles are always top of mind and are never in question.

WE BELIEVE

• We believe racism, discrimination and acts of violence are intolerable.
• We believe that being unique is powerful.
• We believe inclusion and diversity are integral ingredients to progress.

WE WILL

• We will actively pursue diversity and inclusion.
• We will commit resources to new and existing initiatives.
• We will listen and create opportunities for all voices to be heard to inspire positive change.