Front Desk Agent
Job Description
Snowmass Mountain Lodging is seeking an organized and enthusiastic Front Desk Agent. If you enjoy working as a part of a team, anticipating guest needs, and have excellent communication skills, we would love to meet you!
Location: Snowmass Mountain Lodging, Managed by East West Hospitality - Snowmass Village, CO
Start Date: ASAP
Employment Status: Full Time, Year-Round
Pay Rate: $25 / hour
Schedule: Flexible schedule; Some weekends and holidays required
The Front Desk Agent is responsible for providing excellent guest service to our guests and owners, both in person and over the phone. They are the primary point of contact for guest arrivals/departures, and are expected to provide the guests with important information about the property and surrounding area. They are someone who strives to continually improve guest, owner and colleague satisfaction.
Duties Include:
Provide excellent service to guests and owners before, during, and after their stay
Check-in / Check-out
Anticipate and identify guest needs; assist with all guest requests
Must be able to book reservations and provide back-up for the transportation/bell department if needed.
Handling of basic cash and credit transactions
Fluent in English
Previous experience in a luxury hotel or resort setting preferred
Must be detail oriented and able to multi-task in a fast-paced environment
Problem solving skills
Proficient computer skills
Benefits & Perks:
Health Insurance - Choose from three plans! (YR)
Dental, Vision, & Accident Insurance (YR)
Life & Pet Insurance (YR)
Paid Time Off (YR)
401(K) Plan with Discretionary Employer Match
Winter Incentive Program - Ski Pass!
Career Development Trainings
Discounts at Eye Pieces
Corporate Discounts with Perk Spot
Sabbatical Program
$500 Referral Program
Employee Assistance Program
Why East West:
At East West our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve.
Our mission is to cultivate and sustain an inclusive and welcoming environment in which everyone thrives and feels like they belong. That starts by living true to our core value, Embracing Diversity. These principles are always top of mind and are never in question.
WE BELIEVE
- We believe racism, discrimination and acts of violence are intolerable.
- We believe that being unique is powerful.
- We believe inclusion and diversity are integral ingredients to progress.
WE WILL
- We will actively pursue diversity and inclusion.
- We will commit resources to new and existing initiatives.
- We will listen and create opportunities for all voices to be heard to inspire positive change.
We hope you’ll consider joining us! Visit our website to learn more about East West at jobs.eastwest.com/culture.
Application Instructions
Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!
Apply Online