Front Desk Agent

$1,000 sign on bonus!

Discover Your New Adventure in Hospitality at Lodge at Lionshead! Imagine stepping into a workplace where every day offers the chance to create unforgettable experiences against the backdrop of breathtaking mountain views. At the Lodge at Lionshead, managed by East West Hospitality and nestled in the heart of Lionshead Village near the Eagle Bahn Gondola, we’re looking for passionate individuals to join our vibrant team. Here, you’ll feel right at home with our supportive staff and welcoming environment as you help guests enjoy our diverse range of lodging options, from cozy studios to expansive four-bedroom residences.

We’re seeking a dedicated and detail-oriented Front Desk Agent & Concierge to be a cornerstone of our operations. Working closely with our Reservations Manager, you’ll be the first point of contact for our guests, ensuring seamless and exceptional service. If you excel in creating warm welcomes, staying organized, and multitasking in a dynamic setting, we’d love to meet you!

Key Responsibilities:

• Extend genuine hospitality to everyone who enters through our front doors.
• Efficiently manage guest check-ins and check-outs, providing both phone and in-person assistance.
• Maintain the flow and organization of the front office, including greeting visitors, answering phones, and ensuring the lobby is tidy.
• Assist guests with dinner and activity reservations, transportation arrangements, and information about local amenities and attractions.
• Promptly address maintenance and housekeeping requests.
• Handle shipping and receiving tasks for packages and luggage.
• Provide additional support with reservations as needed.

Location: Lodge at Lionshead - Vail, CO
Start Date: ASAP
Employment Status: Full Time, Year Round
Pay Rate: $22/hour + Commission from vendors ($1,000 sign-on bonus paid in two intervals: 1/2 after 60 successful days and 1/2 after 120 successful days)
Schedule: Varies AM/PM. Must be able to work weekends and holidays.

• Proficiency with Microsoft Office applications (Outlook, Word, Excel). 
• Strong written and verbal communication skills in English.
• Ability to learn new computer systems.
• Demonstrated organizational skills with the ability to prioritize and handle multiple tasks.
• Capability to stand and/or walk intermittently for up to 8 hours per day.
• Bilingual proficiency in English and Spanish is beneficial but not required.

Benefits & Perks:

Onsite Parking in Lionshead Village! Ski, Hike, or Mountain Bike breaks! Health Insurance - Choose from three plans! Dental, Vision, & Accident Insurance; Life Insurance; 401(K) Plan with Discretionary Employer Match; Paid Time Off & Paid Sick Time; Winter Incentive EPIC Merchant Pass Program (eligibility dependent on start date); Career Development Trainings; Discounted Gym Membership at The Athletic Club Westin; Discounts at Eye Pieces & Venture Sports; Sabbatical Program; $500 Referral Program; Employee Assistance Program

Why East West Hospitality

At East West Hospitality our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We strive to cultivate and sustain an inclusive and welcoming environment in which everyone thrives and feels like they belong.

We are: Entrepreneurial, Local, Transparent, Supportive, Personal, and Collaborative.

Based in Colorado, East West Hospitality has more than 35 years of success managing some of the world’s favorite resort communities and urban centers. We specialize in association, rental and property management, hotels, spas, fitness, restaurants, and retail operations with locations in Colorado, South Carolina, California, and Hawaii. We have over 1,500 employees who are sharing their passion for hospitality in the places where they live, work, and thrive.

We hope you’ll consider joining us! Visit our website to learn more about East West at jobs.eastwest.com/culture.