Front Desk Agent

Do you have a passion for hospitality and a drive to create memorable experiences? Join Our Team at Frontgate | Avon, Managed by East West Hospitality! We are looking for friendly, organized, and proactive individuals to join our team as Front Desk Ambassadors. Much more than a front desk role, the will spend a lot of their time out of their chair and away from the desk, supporting the front desk in a number of ways, including unit inspections, property walks, and ensuring the common entry space to the property looks clean and inviting. If you love to take the initiative and take a sense of ownership and pride in where you work, we would love to meet you! 

Ideal candidates are excellent communicators, adept at multitasking, and thrive in collaborative environments. You will be the first point of contact for owners and guests, ensuring their stay is seamless and enjoyable. 

At Frontgate | Avon, we are committed to developing a culture of genuine hospitality. If you're an enthusiastic team player eager to build strong relationships with owners and guests, we want to hear from you!

Key Responsibilities:

• Greet owners and guests warmly, assisting with check-in/check-out procedures and handling inquiries, requests, and complaints promptly and courteously.
• Review daily reports, manage reservations, issue residence keys, and ensure clear communication with all departments for smooth operations.
• Provide local recommendations, coordinate special requests, and develop a deep knowledge of Frontgate and its amenities.
• Conduct residence inspections before arrivals and after departures, report maintenance needs, and maintain a clean, organized front desk and lobby area.
• Handle administrative tasks, such as answering phone calls, responding to emails, managing paperwork, and adhering to company policies on privacy, security, and safety.

Location: Frontgate | Avon, CO

Start Date: ASAP

Employment Type: Part-Time, Year Round

Pay Rate: $21-$23/hour, depending on experience

Schedule: 2-3 8-hour shifts per week; activity breaks when possible; have another job? We can be flexible!

• Previous experience in customer service or hospitality preferred.
• Strong problem-solving skills and attention to detail.
• Proficiency in using computer systems and property management software.
• Flexibility to work shifts, including evenings, weekends, and holidays.
• Professional appearance and demeanor.
• Knowledge of local attractions and amenities is a plus.

Benefits & Perks

Onsite Parking in Avon! Ski, Hike, or Mountain Bike breaks! Health Insurance - Choose from three plans! Dental, Vision, & Accident Insurance; Life Insurance; 401(K) Plan with Discretionary Employer Match; Paid Time Off & Paid Sick Time; Winter Incentive EPIC Merchant Pass Program (eligibility dependent on start date); Career Development Trainings; Discounted Gym Membership at The Athletic Club Westin; Discounts at Eye Pieces & Venture Sports; Sabbatical Program; $500 Referral Program; Employee Assistance Program

Why East West Hospitality

At East West Hospitality our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We strive to cultivate and sustain an inclusive and welcoming environment in which everyone thrives and feels like they belong.

We are: Entrepreneurial, Local, Transparent, Supportive, Personal, and Collaborative.

Based in Colorado, East West Hospitality has more than 35 years of success managing some of the world’s favorite resort communities and urban centers. We specialize in association, rental and property management, hotels, spas, fitness, restaurants, and retail operations with locations in Colorado, South Carolina, California, and Hawaii. We have over 1,500 employees who are sharing their passion for hospitality in the places where they live, work, and thrive.

We hope you’ll consider joining us! Visit our website to learn more about East West at jobs.eastwest.com/culture.