Front Desk Agent

$800 Sign On Bonus!

The Poste Montane Lodge, nestled in the heart of Beaver Creek, is seeking a detail-oriented, enthusiastic team player to join us as a Front Desk Agent! In this role, you’ll be the face of our lodge, ensuring every owner and guest enjoys an exceptional experience from the moment they walk through our doors!

Duties Include:

• Guest Relations & Hospitality: Greet guests warmly, provide friendly customer service, handle check-ins/outs, and address any issues to ensure a comfortable stay.
• Operational Support: Manage reservations, payments, and daily checklists; assist with maintenance requests, room inspections, and light maintenance duties.
• Communication & Coordination: Liaise with Housekeeping and Maintenance to promptly resolve guest concerns and maintain a seamless experience.
• Property Upkeep: Maintain cleanliness of public areas, assist with breakfast service, events, and general upkeep, including minor engineering projects.
• Local Expertise & Concierge: Provide guests with information about local activities, book activities, and assist with luggage and shipping as needed.

Location: Poste Montane- Beaver Creek, CO

Start date: 10/1/2024

Employment type: Full Time, Year Round.

Pay: $23 - $24 / hour + $800 Sign-On Bonus (1/2 paid after 60 days, 1/2 paid after 90 days)

Schedule: 8hrs/day; Saturday-Wednesday; hours may vary

Ideal candidates will have a friendly demeanor, think quickly on their feet, and communicate effectively while working well with others. A High School Diploma or GED is required, along with prior customer service experience. Fluency in English is essential, and knowledge of additional languages is a plus. Candidates should be comfortable using various office equipment and familiar with property management software (RDPWIN) and Microsoft Office. Strong mathematical and reasoning skills are crucial, enabling them to resolve issues calmly and efficiently.

Benefits & Perks: 

We offer a comprehensive benefits package, including on-site parking in the heart of Beaver Creek, health insurance with three plan options, and dental, vision, and accident insurance. Life insurance, a winter incentive program with a merchant pass or equivalent bonus, and a 401(K) plan with discretionary employer match are also provided. Enjoy paid time off, paid sick time, and career development training. Employees receive discounted gym memberships at The Athletic Club Westin, discounts at Eye Pieces & Venture Sports, and corporate discounts through Perk Spot. Additional perks include a sabbatical program, a $500 referral program, and an employee assistance program.

Why East West Hospitality:

At East West Hospitality our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We strive to cultivate and sustain an inclusive and welcoming environment in which everyone thrives and feels like they belong.

We hope you’ll consider joining us! Visit our website to learn more about East West at jobs.eastwest.com/culture