Front Desk Agent

Are you ready to be the heartbeat of an unforgettable guest experience? Frontgate | Avon is calling for Front Desk Agents who thrive on creating warm welcomes, seamless stays, and lasting connections. As a Front Desk Agent, you’ll be the first smile guests see, setting the stage for exceptional experiences from check-in to farewell. In this role, you’ll bring your friendly, organized, and proactive spirit to every interaction, ensuring smooth front desk operations and building genuine bonds with our owners and guests.

If you’re passionate about hospitality and eager to make a real impact, join us at Frontgate | Avon, where your enthusiasm will fuel a culture dedicated to creating memorable moments and genuine connections. Ready to step up? We can’t wait to meet you!

Key Responsibilities:

• Welcome guests with warmth and professionalism, handling check-ins, check-outs, and reservations to ensure a smooth arrival and departure experience.
• Deliver outstanding customer service by promptly addressing guest requests and concerns, aiming to exceed expectations.
• Coordinate seamlessly with housekeeping and maintenance teams to meet owner and guest needs, fostering smooth communication across departments.
• Oversee incoming and outgoing mail and packages, supporting administrative tasks like filing, data entry, and record-keeping.
• Keep the front desk area tidy and organized, contributing to a safe, clean, and well-maintained property environment.

Location: Frontgate | Avon, CO

Start Date: 11/15/2024

Employment Type: Full-Time, Seasonal

Pay Rate: $20-22/hour, depending on experience

Schedule: Monday - Friday

Posting Closing Date: 11/15/2024 (or until filled)

The ideal candidate will have a high school diploma or equivalent (preferred) and previous front desk experience is a plus. They should maintain a professional appearance and possess a friendly, helpful demeanor to address guest needs and concerns. Strong verbal and written communication skills are essential for interacting with guests and colleagues, along with the ability to multitask efficiently, handling calls, check-ins, and more simultaneously. Familiarity with property management systems, phone systems, and basic computer applications is important, as is the ability to collaborate effectively with other staff members to ensure smooth operations.

Benefits & Perks

Onsite Parking, easy location to access outside the resort gates, convenient scheduling (no super early or late-night shifts). 401(K) Plan with Discretionary Employer Match; Paid Sick Time; Winter Incentive EPIC Merchant Pass Program (eligibility dependent on start date); Career Development Trainings; Discounts at Eye Pieces & Venture Sports; Sabbatical Program; $500 Referral Program; Employee Assistance Program

Why East West Hospitality

At East West Hospitality our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We strive to cultivate and sustain an inclusive and welcoming environment in which everyone thrives and feels like they belong.

We hope you’ll consider joining us! Visit our website to learn more about East West at jobs.eastwest.com/culture.