Front Desk Agent

Are you passionate about creating unforgettable guest experiences? At Frontgate | Avon, we’re lookout for enthusiastic Front Desk Agents who thrive on delivering warm welcomes, seamless stays, and genuine connections. As the first point of contact, you’ll create an extraordinary journey for every guest, from check-in to farewell. If you’re passionate about hospitality and love making people smile, we want to hear from you!

Why Join Us?
At Frontgate | Avon, we’re a family united by our dedication to creating memorable moments and authentic connections. Plus, this position comes with a Winter Incentive: choose an Epic Merchant Ski Pass or enjoy an end-of-season bonus (based on your start date). If crafting exceptional guest experiences is your calling, we can’t wait to welcome you into our vibrant culture.

Key Responsibilities:

• Provide a warm, professional welcome to guests, managing check-ins, check-outs, and reservations with efficiency and care.
• Deliver exceptional customer service by addressing guest needs and concerns promptly, aiming to exceed expectations at every turn.
• Collaborate with housekeeping and maintenance teams to ensure seamless communication and timely support for guest and owner needs.
• Manage incoming and outgoing mail and packages, while assisting with administrative tasks such as filing, data entry, and record-keeping.
• Maintain a clean, organized front desk area, contributing to a safe and well-maintained property environment.

Location: Frontgate | Avon, CO

Start Date: ASAP

Employment Type: Full-Time, Seasonal

Pay Rate: $22-24/hour, depending on experience

Schedule: Monday - Friday

Posting Closing Date: 1/20/2025 (or until filled)

The ideal candidate will have a high school diploma or equivalent (preferred) and previous front desk experience is a plus. They should maintain a professional appearance and possess a friendly, helpful demeanor to address guest needs and concerns. Strong verbal and written communication skills are essential for interacting with guests and colleagues, along with the ability to multitask efficiently, handling calls, check-ins, and more simultaneously. Familiarity with property management systems, phone systems, and basic computer applications is important, as is the ability to collaborate effectively with other staff members to ensure smooth operations.

Benefits & Perks

Onsite Parking, easy location to access outside the resort gates, convenient scheduling (no super early or late-night shifts). 401(K) Plan with Discretionary Employer Match; Paid Sick Time; Winter Incentive EPIC Merchant Pass Program (eligibility dependent on start date); Career Development Trainings; Discounts at Eye Pieces & Venture Sports; Sabbatical Program; $500 Referral Program; Employee Assistance Program

Why East West Hospitality

At East West Hospitality our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We strive to cultivate and sustain an inclusive and welcoming environment in which everyone thrives and feels like they belong.

We hope you’ll consider joining us! Visit our website to learn more about East West at jobs.eastwest.com/culture.