Front Desk Agent

Are you a dependable, friendly professional with a passion for hospitality? Join our award-winning team at The Wren at Vail, managed by East West Hospitality, named Best Property Management by Best of Vail. We’re seeking a service-focused Front Desk Agent who will also take on concierge and reservations responsibilities, creating memorable experiences for our guests and owners. In this dynamic role, you’ll be the face of our property, delivering exceptional service while ensuring seamless operations. If you thrive in a vibrant team environment and take pride in making guests feel at home, we’d love to meet you!

Key Responsibilities:

• Guest and Owner Services: Greet and provide exceptional service to guests and owners, ensuring all their needs are met promptly and professionally.
• Telephone Management: Answer and route incoming phone calls efficiently, providing accurate information and directing calls as necessary.
• Check-In and Check-Out: Facilitate smooth check-in and check-out processes, ensuring accuracy and attention to detail.
• Reservation Management: Create and manage reservations from incoming calls and emails, maintaining organized and up-to-date records.
• Administrative Support: Assist with various administrative tasks, including managing office equipment and supporting the overall front desk operations.

Location: The Wren at Vail - Vail, CO

Start Date: ASAP

Employment Status: Full-Time, Year-Round

Pay Rate: $20-$22/hour depending on experience 

Schedule: 40 hours per week, specific schedule to be determined

Posting Closing Date: 1/31/2025 or when filled

• High School Diploma or GED required. Prior experience in customer service required
• Fluency in English required.  Knowledge of any foreign languages helpful but not required. 
• Computer, printer, copier, fax machine, postage meter machine, and telephones
• RDPWIN (property management software), Microsoft Office (Word, Excel, Outlook)

Benefits & Perks:

On-site parking in Vail! Health Insurance - Choose from three plans! Dental, Vision, & Accident Insurance; Life Insurance; 401(K) Plan with Discretionary Employer Match; Paid Time Off & Paid Sick Time; Winter Incentive EPIC Merchant Pass Program (eligibility dependent on start date); Career Development Trainings; Discounted Gym Membership at The Athletic Club Westin; Discounts at Eye Pieces & Venture Sports; Sabbatical Program; $500 Referral Program; Employee Assistance Program

Why East West Hospitality

This entrepreneurial organization is founded in "Doing the Right Thing". We are leaders in hospitality, development and real estate sales and each arm of our company strives to be the employer of choice built on genuine and enduring relationships. We strive to cultivate and sustain an inclusive and welcoming environment in which everyone thrives and feels like they belong. We are collaborative, transparent, and authentic. 

Join us and contribute to a workplace where doing the right thing for each other and those we serve is at the heart of everything we do. We look forward to welcoming you to our family of companies and helping you grow with us. 

Visit our website to learn more about East West at jobs.eastwest.com/culture.