Front Desk Agent

$1200 Sign On Bonus!

This position is open to applicants who can work full-time, year-round.

Step into the heart of Beaver Creek and become the welcoming face of Poste Montane Lodge! We’re on the hunt for a detail-oriented, guest-obsessed Front Desk Agent to elevate our Front Desk team. In this role, you won’t just check guests in-you’ll set the tone for an unforgettable mountain getaway with warmth, efficiency, and next-level service.

What You’ll Do:

• Create VIP-worthy stays by greeting owners and guests with genuine hospitality, handling check-ins/outs, and resolving issues with ease.
• Keep operations running smoothly by managing reservations, payments, and daily tasks, while assisting with maintenance requests, inspections, and minor upkeep.
• Be the hub of communication by working closely with Housekeeping and Maintenance to keep everything seamless and guest-ready.
• Care for our lodge by maintaining public spaces, assisting with breakfast service and events, and tackling light maintenance projects.
• Share your local know-how by providing expert recommendations, booking activities, and assisting with luggage and shipping for a hassle-free guest experience.

Location: Poste Montane- Beaver Creek, CO

Start date: ASAP

Employment type: Full Time, Year Round.

Pay: $23 - $25 / hour + $1200 Sign-On Bonus (1/2 paid after 60 days, 1/2 paid after 90 days)

Schedule: 8hrs/day; Saturday-Wednesday; hours may vary

Posting Closes: 2/22/2025 or when filled

Ideal candidates will have a friendly demeanor, think quickly on their feet, and communicate effectively while working well with others. A High School Diploma or GED is required, along with prior customer service experience. Fluency in English is essential, and knowledge of additional languages is a plus. Candidates should be comfortable using various office equipment and familiar with property management software (RDPWIN) and Microsoft Office. Strong mathematical and reasoning skills are crucial, enabling them to resolve issues calmly and efficiently.

Benefits & Perks: 

We offer a comprehensive benefits package, including on-site parking in the heart of Beaver Creek, health insurance with three plan options, and dental, vision, and accident insurance. Life insurance, a winter incentive program with a merchant pass or equivalent bonus, and a 401(K) plan with discretionary employer match are also provided. Enjoy paid time off, paid sick time, and career development training. Employees receive discounted gym memberships at The Athletic Club Westin, discounts at Eye Pieces & Venture Sports, and corporate discounts through Perk Spot. Additional perks include a sabbatical program, a $500 referral program, and an employee assistance program.

Why East West Hospitality:

At East West Hospitality our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We strive to cultivate and sustain an inclusive and welcoming environment in which everyone thrives and feels like they belong.

We hope you’ll consider joining us! Visit our website to learn more about East West at jobs.eastwest.com/culture