Front Desk Agent

Are you passionate about creating unforgettable guest experiences? At Frontgate | Avon, we’re looking for enthusiastic Front Desk Agents to be the heartbeat of our guest experience. From warm welcomes at check-in to fond farewells, you’ll ensure every stay is seamless, memorable, and filled with genuine hospitality. If you thrive on creating connections, solving challenges, and making guests smile, we want to hear from you!

Why Join Us?
At Frontgate | Avon, we’re more than a workplace-we’re a family dedicated to creating exceptional experiences. Plus, this role comes with a Winter Incentive: Choose an Epic Merchant Ski Pass or enjoy an end-of-season bonus (based on your start date). If delivering outstanding guest experiences is your passion, this is your opportunity to shine!

What You’ll Do:

• Be the friendly face of the property, handling check-ins, check-outs, and reservations with professionalism and care.
• Go above and beyond to anticipate guest needs, resolve concerns, and deliver exceptional service at every opportunity.
• Work closely with housekeeping and maintenance teams to ensure smooth operations and prompt responses to guest and owner requests.
• Handle mail, packages, and administrative tasks with efficiency and attention to detail.
• Keep the front desk area welcoming and organized, contributing to a positive and safe environment for all.

Location: Frontgate | Avon, CO

Start Date: ASAP

Employment Type: Full-Time, Seasonal

Pay Rate: $23-25/hour, depending on experience

Schedule: Monday - Friday, a 4 day work week is possible!

Posting Closing Date: 3/1/2025 (or until filled)

The ideal candidate will have a high school diploma or equivalent (preferred) and previous front desk experience is a plus. They should maintain a professional appearance and possess a friendly, helpful demeanor to address guest needs and concerns. Strong verbal and written communication skills are essential for interacting with guests and colleagues, along with the ability to multitask efficiently, handling calls, check-ins, and more simultaneously. Familiarity with property management systems, phone systems, and basic computer applications is important, as is the ability to collaborate effectively with other staff members to ensure smooth operations.

Benefits & Perks

Onsite Parking, easy location to access outside the resort gates, convenient scheduling (no super early or late-night shifts). 401(K) Plan with Discretionary Employer Match; Paid Sick Time; Winter Incentive EPIC Merchant Pass Program (eligibility dependent on start date); Career Development Trainings; Discounts at Eye Pieces & Venture Sports; Sabbatical Program; $500 Referral Program; Employee Assistance Program

Why East West Hospitality

At East West Hospitality our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We strive to cultivate and sustain an inclusive and welcoming environment in which everyone thrives and feels like they belong.

We hope you’ll consider joining us! Visit our website to learn more about East West at jobs.eastwest.com/culture.